1st Line Help Engineer

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1st Line Help/Technical Help Engineer REMOTE WORKING 23,000 – 26,000 (DOE) Firm Advantages Everlasting How does working for a number one and increasing, bespoke software development firm with over 30 years of expertise in digital transformation sound? The Junior Technical Help Specialist is concentrated on serving to clients resolve their points and triaging technical points and have requests earlier than handing them over to the developer. Sound fascinating? Learn on… You will be studying all about how their merchandise work and play a vital function in interfacing between the shoppers and the builders. Tasks: 1st Line Help Engineer tasked with answering product-related buyer queries through cellphone and e-mail. Resolving easy technical points for our clients. Prioritising technical product points. Handing over clear data to builders about bugs and alter requests. Take part in each day/weekly dash conferences with the workforce. Key Expertise: Glorious buyer communication skills. Some expertise in customer-facing interplay. Some expertise with Net applied sciences (e.g. HTML, CSS, JavaScript). As a Technical Help Engineer you’ll ideally have some information of C# and .NET framework. Ardour for studying. ** Distant working, wherever with a time zone not more than 2 hours distinction from the UK. Firm Advantages: Versatile working instances Distant working Personal health insurance {Hardware} buy schemes Improbable profession improvement and coaching alternatives. ? Apply now and we will talk about this chance in additional element and offer you a extra detailed job description. At Sensible Recruit IT, diversity and inclusion are on the core of our values. Be a part of us in a journey the place expertise improvement is inclusive, and authenticity in employer branding is well known. Sensible Recruit IT is appearing as an employment company concerning this job commercial.
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