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<p><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"><span><b style="font-weight:bold"><em style="font-style:italic">Do you want to be a part of a large global organization that delivers world class support on our business users in the day-by-day operations?</em></b></span></span></span></span></p>
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<p><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"> </span></span></span><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"><span>The Application Analyst belongs to a Team focused on supporting our business users in the day-by-day operations within the Application Area of Customer Relationship Management solving the medium to high complexity tickets and collaborating with Senior Consultants in related Projects.</span></span></span></span></p>
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<p><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"> </span></span></span><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"><span><b style="font-weight:bold">Your main responsibilities:</b></span></span></span></span></p>
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<li style="vertical-align:middle"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Application Support</span></span></span></span><span style="font-size:12.0pt"><span><b style="font-weight:bold"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">: </span></span></b></span></span><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Responsible to solve Tickets escalated from Level 1 Support as system bugs, requests for service and change requests</span></span></span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Ticket Analysis: Responsible to analyze the tickets and identify the Root Cause </span></span></span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Training: Responsible for the Level 1 Training to guarantee the correct knowledge sharing and the correct split of tickets Level 1 vs Level 2. Involved in Service Introduction when new features are going live in the system</span></span></span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Project</span></span></span></span><span style="font-size:12.0pt"><span><b style="font-weight:bold"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">: </span></span></b></span></span><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Limited support of projects under the supervision of Application Consultant</span></span></span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:black">Be part of the Product Team called Customer Collaboration Team that is focusing on CRM and Customer Collaboration capabilities within the identified Grundfos Platforms</span></span></span></li>
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<p><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"><span><b style="font-weight:bold">Your required skills and experience include:</b></span></span></span></span></p>
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<li style="vertical-align:middle"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">2-3 years of experience in SAP CRM </span></span></span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">University degree preferable in – Sales Business</span></span></span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:black">Experience with SAP Sales and Service Cloud is Mandatory in the following Areas:</span></span></span>
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<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:black">Sales Cycle (Account, Leads, Activity, Opportunity, Quotation)</span></span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:black">Service Cycle (Agent Hub, Ticket Handling)</span></span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:black">Experience with SAP CPQ (Configure, Price, Quote) will be considered in the evaluation</span></span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:black">Knowledge of other SAP modules (ie. CRM, CS, SD, LE) will be extra bonus</span></span></span></li>
</ul>
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<li style="vertical-align:middle"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">This experience must come from similar Sales companies/operations or from a Consultancy Company where proven experience can be documented</span></span></span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">International experience from either previous job in Global oriented Companies or from similar experience through consultancy assignments are mandatory</span></span></span></span></li>
</ul>
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<p><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"><span><b style="font-weight:bold">What’s in it for you?</b></span></span></span></span></p>
<p><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span><span style="color:#2f2f2f">Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by </span></span><a href="https://www.grundfos.com/about-us/our-purpose-and-values"><span>six core values</span></a><span><span style="color:#2f2f2f">.</span></span></span></span></p>
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<p><b><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"><span>Do you want to learn more?</span></span></span></span></b></p>
<p><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"><span>If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.</span></span></span></span><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"> </span></span></span></p>
<p><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span><span style="color:#2f2f2f">To dig deeper into the Grundfos universe, follow us on </span></span><a href="http://linkedin.com/company/grundfos"><span>LinkedIn</span></a><span><span style="color:#2f2f2f"> or </span></span><a href="http://youtube.com/user/grundfos"><span>Youtube</span></a><span><span style="color:#2f2f2f">, and to get to know some of your future colleagues and why they enjoy working at Grundfos, check out </span></span><a href="https://www.grundfos.com/careers/meet-our-people"><span>Meet our people</span></a></span></span></p>
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<p><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"><span><b style="font-weight:bold"> We look forward to hearing from you.</b></span></span></span></span></p>
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