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<p style="margin-bottom:11.0px"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">The Application Support Analyst provides professional and global IT support to end users of Grundfos IS business solutions and services (solutions & applications). </span></span></p>
<p style="margin-bottom:11.0px"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">By following the Incident or Request Fulfilment procedures, the Application Support Analyst ensures that services related to end users are restored or delivers the requested service within the agreed service levels. </span></span></p>
<p style="margin-bottom:11.0px"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><b style="font-weight:bold">Your main responsibilities:</b></span></span></p>
<ul type="disc">
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Handle incidents and service requests in the ServiceNow program.</span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Provide advice and guidance to users in relation to system functionalities.</span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Provide professional verbal and written dialogue with end users.</span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Implement Standard and basic Normal Changes.</span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Communicates with Requester according to above, including super users, super user networks or SMEGs.</span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Escalate relevant tickets to second and third level support/appropriate support group.</span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Ensure that agreed service levels are fulfilled.</span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Create 'Support Guides' for IS use in ServiceNow Knowledge Base.</span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Ensure updated 'Self-Service Guides' for users on ServiceNow Knowledge Base.</span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Document own work in a consistent manner.</span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Provide proactive support in ensuring continuous improvement to meet business performance needs.</span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Participate in projects.</span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Optimize own tools and processes.</span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Participate in giving training if necessary. </span></span></li>
</ul>
<p style="margin-bottom:11.0px"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><b style="font-weight:bold">Your background:</b></span></span></p>
<ul type="disc">
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Bachelor’s Degree or equivalent work experience </span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><b style="font-weight:bold"><span style="font-family:'Grundfos TheSans'">Industry, market, and business environment </span></b></span>
<ul type="circle">
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Experience in providing well-defined processes within IT and Support</span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Ability to participate in work with processes or projects.</span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Ability to participate in a well-defined business process within IT and IT Support</span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Have 1 – 3 years of relevant experience before entering level besides formal education. </span></span></li>
</ul>
</li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><b style="font-weight:bold"><span style="font-family:'Grundfos TheSans'">Technical, functional, and professional</span></b></span>
<ul type="circle">
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Experience on SAP Customer Relationship Management (CRM)</span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Background on SAP Sales and Distribution (SD) or Customer Services (CS) Support is beneficial.</span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Ability to influence others and follow processes.</span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Experience supporting key business initiatives.</span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Knowledge of best practices and relevant practices, systems in IT and Support</span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Good communication skills</span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Willing to work on shifting schedule (8am – 5pm/3pm – 12mn)</span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Willing to work during holidays.</span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Experience in ServiceNow is advantageous.</span></span></li>
</ul>
</li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><b style="font-weight:bold"><span style="font-family:'Grundfos TheSans'">Education, training, and certifications</span></b></span></li>
</ul>
<p><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2e2f30"><span><b style="font-weight:bold">Do you want to learn more?</b></span></span></span></span></p>
<p><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2e2f30"><span> If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.</span></span></span></span></p>
<p><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2e2f30"> </span></span></span></p>
<p><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span><span style="color:#2e2f30">To dig deeper into the Grundfos universe, follow us on </span></span><a href="http://linkedin.com/company/grundfos"><span>LinkedIn</span></a><span><span style="color:#2f2f2f"> or </span></span><a href="http://youtube.com/user/grundfos"><span>Youtube</span></a><span><span style="color:#2e2f30">, and to get to know some of your future colleagues and why they enjoy working at Grundfos, check out </span></span><a href="https://www.grundfos.com/careers/meet-our-people"><span>Meet our people</span></a></span></span></p>
<p><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2e2f30"> </span></span></span></p>
<p><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2e2f30"><span><b style="font-weight:bold"> We look forward to hearing from you.</b></span></span></span></span></p>
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