AV Area Service Engineer-Germany

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UNDERSTANDING, SERVICE, TRUST 3 Phrases that Assure Ends in Recruitment AV Area Service Engineer- Germany Frankfurt/Munich wage circa 55,000 Euros A number one world audio visible integrator, offering AV and occasion companies throughout a number of consumer partnerships globally. Our instant requirement is for an skilled AV Area Service Engineer to be a key a part of our Area Engineering workforce in Frankfurt and Munich taking full duty for sustaining excessive ranges of Buyer Service by onsite attendance and distant technical support. As a result of nature of the Assist Providers enterprise these areas are topic to tight SLA’s and KPI’s. You shall develop and maintain wonderful Buyer relations while offering top quality technical support for instant fault decision. You’ll be chargeable for guaranteeing fault decision is to Shopper satisfaction, guaranteeing the industrial affect of the account is upheld. You shall be chargeable for the management of and well timed updating of fault tickets. Area service engineering work as required Onsite Service Engineering overlaying consumer websites as required Travelling to Shopper websites (together with European travel if required) Web site and occasion coordination and help Preventative Upkeep calls as required Rotation of consumer websites as required Web site surveys Small works installations, together with handover to Shopper Working any rotational shift foundation as required Administration essential to help engineering function Fascinating abilities Technically proficient in AV / VC / UC applied sciences Capable of handle Shopper communications and escalations Calm beneath strain Skill to take duty Skill to multi process and prioritise Wonderful communicator on each phone and electronic mail Meticulous consideration to element Organised Versatile method Advantages: *Wonderful complete advantages package deal in step with German laws * Alternative to hitch a market chief within the AV trade * The place you’ll play a pivotal function sooner or later success of the corporate * Totally bills firm van – cell phone – bills – paid time beyond regulation and many others * Be a part of an organization who will worth you and the place your opinion counts
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