Buyer Gross sales and Help Heart Lead Entrance line Consultant – WU (Cairo, EG, 11511)

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<p>Are you passioned about water utility and do you take pleasure in supporting clients fixing technical issues? Are you keen to hitch an organization that’s innovating with options straight impacting international local weather efforts and enabling a sustainable transition? Be a part of us as <b>Lead CSSC Entrance Line Consultant</b> for our <b>Water Utility</b> division.</p>

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<p>Grundfos Contribute to a thriving sales staff while delivering world class buyer companies by way of numerous Buyer channels i.e. phone, E-mail, reside chat, immediate messaging and so forth.  Present Buyer contact decision on normal and doubtlessly advanced inquiries inside a well timed method (as predefined by Group pointers) to resolve and determine on the additional processing of enterprise transactions based mostly on outlined processes.  Help Order Entry associated assist to Clients and sales groups.  Help managing and optimizing Buyer inquiries to permit for well timed completion.</p>

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<p><b>What’s the job about?</b></p>

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<ul>
<li>Present main assist for each day-to-day and escalated inquiries relating to the Order-to-Supply course of and instruments.</li>
<li>Help the incoming advanced orders, whether or not guide or digital to make sure quick, correct order management consistent with world class customer service.</li>
<li>Contact Clients or inside stakeholders to resolve lacking order information on the time of entry into SAP for advanced orders to enter an executable order.</li>
<li>Help clients with order development &amp; supply chain points.</li>
<li>Proactively work with Finance on credit score management to make sure disputes/Bill queries are actioned and accomplished.</li>
<li>Proactively use SAP/BW experiences to execute SAP housekeeping/every day routines, buyer satisfaction and our profitability.</li>
<li>Help Buyer order modifications (lead time, shipping situations, amount, postponements, rejection, cancellation) and interplay with Exterior Gross sales, Finance and the Provide Chain.</li>
<li>Consolidate shipments when vital for advanced undertaking sales.</li>
<li>Document Buyer complaints and requests for Buyer product returns.</li>
<li>Analyze statistic information to find out adherence to agreed Service Stage Agreements.</li>
<li>Plan, prioritize work duties to make sure service supply isn’t comprised.</li>
<li>Total, apply broad information throughout the useful space and have a deep information base and technical/enterprise understanding.</li>
<li>Apply superior and specialised information of technical and operational practices to supply Buyer contact decision on inquiries and determine on the additional processing of enterprise transactions based mostly on outlined processes.</li>
<li>Deal with escalated and extra advanced order success duties associated to undertaking sales and buyer bill disputes.</li>
<li>Present main and/or secondary assist for escalated inquiries relating to the Order-to-Supply course of and instruments.</li>
<li>Might present training and development of Grundfos services to each inside and exterior clients.</li>
<li>Present well timed and efficient quotations, technical recommendation, and Order Entry associated assist to Clients and sales groups.</li>
<li>Determine enterprise alternatives and handover to related sales groups.</li>
<li>Present order and supply standing to Clients.</li>
<li>Handle and coordinate Buyer complaints, requests for Buyer returns and broken returns.</li>
<li>Promote digital instruments in the direction of clients utilizing templates (GPC, MyGrundfos, Extranet).</li>
<li>Determine course of enchancment alternatives.</li>
<li>Take part in advert hoc duties and tasks as outlined by management.</li>
<li>In circumstances act as a deputy in an area staff setting as outlined by management</li>
</ul>

<p>Different duties assigned could embody:</p>

<ul>
<li>Order-related duties supplied by management.</li>
<li>Present 2nd line assist to resolve incoming inquiries.</li>
<li>Handle and coordinate the work allocation &amp; prioritize throughout the enterprise utilizing related instruments.</li>
<li>Help the management staff with strategy deliveries and numerous sales actions.</li>
</ul>

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<p><b>Your background?</b></p>

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<ul>
<li>Affiliate’s or bachelor’s Diploma or equal work expertise (minimal 5-10 years)</li>
<li>Product and Software Data – Interpret sort keys, establish pumps vs spare elements, kits vs motors, establish the place product is constructed (not important).</li>
<li>In-depth information of Buyer Providers. Related administrative expertise, organizational abilities &amp; accountability with the Buyer.</li>
<li>Data of enterprise construction, merchandise and key market must create a profitable Buyer centric expertise.</li>
<li>In-depth information of customer service software program, databases and SAP CRM/SD/MM.</li>
<li>Present with related technology and tendencies and functions</li>
<li>Proficiency in MS Workplace functions.</li>
<li>Good communication and networking abilities along with the flexibility to construct sturdy and trusting relationships with each Inside and Exterior Stakeholders.</li>
<li>Glorious written and spoken English</li>
</ul>

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<p><b>Do you need to study extra</b></p>

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<p>This place relies out of <b><em><u>Cairo</u></em></b>. If this sounds interesting to you, please add your CV/resume and canopy letter at the moment by way of our Careers portal.</p>

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<p>If this job sounds interesting, please ship your resume and canopy letter by clicking “Apply”.</p>

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<p>To dig deeper into the Grundfos universe, comply with us on <a href="http://linkedin.com/firm/grundfos">LinkedIn</a> or <a href="http://youtube.com/consumer/grundfos">Youtube</a> and to get to know a few of your future colleagues and why they recognize working at Grundfos, take a look at <a href="https://www.grundfos.com/careers/meet-our-people">Meet our folks</a><u>.</u></p>

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<p>We sit up for listening to from you.</p>
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