Buyer Gross sales and Help Middle Lead Entrance line Consultant – WU (Cairo, EG, 11511)

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<p>Are you passioned about water utility and do you take pleasure in supporting clients fixing technical issues? Are you keen to hitch an organization that’s innovating with options instantly impacting world local weather efforts and enabling a sustainable transition? Be a part of us as <b>Lead CSSC Entrance Line Consultant</b> for our <b>Water Utility</b> division.</p>

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<p>Grundfos Contribute to a thriving sales workforce while delivering world class buyer companies by means of numerous Buyer channels i.e. phone, E-mail, stay chat, prompt messaging and so forth.  Present Buyer contact decision on normal and doubtlessly advanced inquiries inside a well timed method (as predefined by Group pointers) to resolve and determine on the additional processing of enterprise transactions primarily based on outlined processes.  Help Order Entry associated help to Prospects and sales groups.  Help managing and optimizing Buyer inquiries to permit for well timed completion.</p>

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<p><b>What’s the job about?</b></p>

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<ul>
<li>Present main help for each day-to-day and escalated inquiries relating to the Order-to-Supply course of and instruments.</li>
<li>Help the incoming advanced orders, whether or not handbook or digital to make sure quick, correct order management in keeping with world class customer service.</li>
<li>Contact Prospects or inside stakeholders to resolve lacking order knowledge on the time of entry into SAP for advanced orders to enter an executable order.</li>
<li>Help clients with order development &amp; supply chain points.</li>
<li>Proactively work with Finance on credit score management to make sure disputes/Bill queries are actioned and accomplished.</li>
<li>Proactively use SAP/BW experiences to execute SAP housekeeping/day by day routines, buyer satisfaction and our profitability.</li>
<li>Help Buyer order adjustments (lead time, shipping circumstances, amount, postponements, rejection, cancellation) and interplay with Exterior Gross sales, Finance and the Provide Chain.</li>
<li>Consolidate shipments when obligatory for advanced venture sales.</li>
<li>File Buyer complaints and requests for Buyer product returns.</li>
<li>Analyze statistic knowledge to find out adherence to agreed Service Degree Agreements.</li>
<li>Plan, prioritize work duties to make sure service supply just isn’t comprised.</li>
<li>General, apply broad data throughout the practical space and have a deep data base and technical/enterprise understanding.</li>
<li>Apply superior and specialised data of technical and operational practices to supply Buyer contact decision on inquiries and determine on the additional processing of enterprise transactions primarily based on outlined processes.</li>
<li>Deal with escalated and extra advanced order achievement duties associated to venture sales and buyer bill disputes.</li>
<li>Present main and/or secondary help for escalated inquiries relating to the Order-to-Supply course of and instruments.</li>
<li>Might present training and development of Grundfos services to each inside and exterior clients.</li>
<li>Present well timed and efficient quotations, technical recommendation, and Order Entry associated help to Prospects and sales groups.</li>
<li>Establish enterprise alternatives and handover to related sales groups.</li>
<li>Present order and supply standing to Prospects.</li>
<li>Handle and coordinate Buyer complaints, requests for Buyer returns and broken returns.</li>
<li>Promote digital instruments in the direction of clients utilizing templates (GPC, MyGrundfos, Extranet).</li>
<li>Establish course of enchancment alternatives.</li>
<li>Take part in advert hoc duties and initiatives as outlined by management.</li>
<li>In circumstances act as a deputy in an area workforce setting as outlined by management</li>
</ul>

<p>Different duties assigned might embrace:</p>

<ul>
<li>Order-related duties offered by management.</li>
<li>Present 2nd line help to resolve incoming inquiries.</li>
<li>Handle and coordinate the work allocation &amp; prioritize throughout the enterprise utilizing related instruments.</li>
<li>Help the management workforce with strategy deliveries and numerous sales actions.</li>
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<p><b>Your background?</b></p>

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<ul>
<li>Affiliate’s or bachelor’s Diploma or equal work expertise (minimal 5-10 years)</li>
<li>Product and Utility Data – Interpret sort keys, establish pumps vs spare components, kits vs motors, establish the place product is constructed (not important).</li>
<li>In-depth data of Buyer Companies. Related administrative expertise, organizational abilities &amp; accountability with the Buyer.</li>
<li>Data of enterprise construction, merchandise and key market must create a profitable Buyer centric expertise.</li>
<li>In-depth data of customer service software program, databases and SAP CRM/SD/MM.</li>
<li>Present with related technology and traits and functions</li>
<li>Proficiency in MS Workplace functions.</li>
<li>Good communication and networking abilities along with the power to construct sturdy and trusting relationships with each Inside and Exterior Stakeholders.</li>
<li>Wonderful written and spoken English</li>
</ul>

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<p><b>Do you wish to study extra</b></p>

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<p>This place is predicated out of <b><em><u>Cairo</u></em></b>. If this sounds interesting to you, please add your CV/resume and canopy letter immediately by way of our Careers portal.</p>

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<p>If this job sounds interesting, please ship your resume and canopy letter by clicking “Apply”.</p>

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<p>To dig deeper into the Grundfos universe, comply with us on <a href="http://linkedin.com/firm/grundfos">LinkedIn</a> or <a href="http://youtube.com/person/grundfos">Youtube</a> and to get to know a few of your future colleagues and why they admire working at Grundfos, try <a href="https://www.grundfos.com/careers/meet-our-people">Meet our folks</a><u>.</u></p>

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<p>We sit up for listening to from you.</p>
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