Buyer Service Advisor

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Our shopper, based mostly close to Lichfield are on the lookout for an skilled Buyer Service Coordinator to hitch their firm on a full time, Everlasting foundation. Working for a widely known model that provides nice advantages together with Personal Healthcare and 33 days vacation, what’s to not love! The best candidate would be the first level of contact for our prospects, dealing with inquiries with professionalism and offering complete help. You’ll handle orders, coordinate logistics, and guarantee a seamless customer experience. Day to Day of the position: • Deal with incoming calls, emails, WhatsApp, and social media messages promptly and professionally. • Present first-line decision to buyer queries associated to sales, technical points, marketing, and nationwide accounts. • Handle franchisee orders by means of the order portal, together with documentation, shipments, and haulier logistics. • Course of nationwide account portal orders and emailed buy orders, making certain well timed and high quality supply. • Handle and resolve complaints, recording all data and monitoring progress in Sage CRM. • Conduct outbound calls to the franchisee community to gather suggestions and report in Sage CRM. • Collaborate with inside departments to resolve operational points and enhance processes. • Administer invoices, credit score notes, and help with month-end processes. • Constantly search alternatives to reinforce methods and customer experience. • Preserve and replace data on order portals, web sites, and databases utilizing WordPress, Magento, and Entry database methods. • Present correct and up-to-date technical and product data to franchisees, prospects, and inside employees. • Handle departmental data management methods to make sure the aptitude to offer correct real-time data. • Deal with particular order requests, uncooked materials inquiries, and product idea communications. • Coordinate valeting course bookings, course of funds, and liaise with stakeholders, addressing any considerations with course occupancy. • Independently handle allotted initiatives and duties. Required Abilities & {Qualifications}: • Confirmed expertise in customer service or an analogous position. • Proficiency in dealing with buyer inquiries throughout varied platforms together with telephone, e mail, and social media. • Familiarity with order management and logistics coordination. • Competence in utilizing CRM methods, ideally Sage CRM. • Robust organisational abilities and the flexibility to handle a number of duties concurrently. • Glorious communication and interpersonal abilities. • Information of WordPress, Magento, and Entry database methods is advantageous. • Skill to work independently and as a part of a workforce on initiatives and duties. Advantages: • Nice working atmosphere; collaborative and supportive with a lot of selection • Companywide coaching programme to develop key abilities • 25 days vacation plus financial institution holidays • Non-contributory non-public health care and significant sickness cowl • Beneficiant contributory pension scheme Life assurance at 3 times wage • Worker help programme • Employees buy scheme – take dwelling merchandise for FREE To use for the Buyer Service Coordinator place, please submit your CV and canopy letter detailing your related expertise and why you have an interest on this position. For extra data on this chance or another native roles please name REED Wolverhampton in the present day to debate your CV.
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