Buyer Service Advisor

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Our shopper, based mostly close to Lichfield are searching for an skilled Buyer Service Coordinator to hitch their firm on a full time, Everlasting foundation. Working for a well known model that provides nice advantages together with Non-public Healthcare and 33 days vacation, what’s to not love! The best candidate would be the first level of contact for our prospects, dealing with inquiries with professionalism and offering complete assist. You’ll handle orders, coordinate logistics, and guarantee a seamless customer experience. Day to Day of the function: • Deal with incoming calls, emails, WhatsApp, and social media messages promptly and professionally. • Present first-line decision to buyer queries associated to sales, technical points, marketing, and nationwide accounts. • Handle franchisee orders via the order portal, together with documentation, shipments, and haulier logistics. • Course of nationwide account portal orders and emailed buy orders, making certain well timed and high quality supply. • Handle and resolve complaints, recording all info and monitoring progress in Sage CRM. • Conduct outbound calls to the franchisee community to gather suggestions and file in Sage CRM. • Collaborate with inside departments to resolve operational points and enhance processes. • Administer invoices, credit score notes, and help with month-end processes. • Repeatedly search alternatives to boost methods and customer experience. • Keep and replace info on order portals, web sites, and databases utilizing WordPress, Magento, and Entry database methods. • Present correct and up-to-date technical and product info to franchisees, prospects, and inside workers. • Handle departmental information management methods to make sure the aptitude to present correct real-time info. • Deal with particular order requests, uncooked materials inquiries, and product idea communications. • Coordinate valeting course bookings, course of funds, and liaise with stakeholders, addressing any considerations with course occupancy. • Independently handle allotted tasks and duties. Required Abilities & {Qualifications}: • Confirmed expertise in customer service or an analogous function. • Proficiency in dealing with buyer inquiries throughout numerous platforms together with telephone, e mail, and social media. • Familiarity with order management and logistics coordination. • Competence in utilizing CRM methods, ideally Sage CRM. • Sturdy organisational expertise and the power to handle a number of duties concurrently. • Wonderful communication and interpersonal expertise. • Information of WordPress, Magento, and Entry database methods is advantageous. • Potential to work independently and as a part of a staff on tasks and duties. Advantages: • Nice working surroundings; collaborative and supportive with plenty of selection • Companywide coaching programme to develop key expertise • 25 days vacation plus financial institution holidays • Non-contributory non-public health care and demanding sickness cowl • Beneficiant contributory pension scheme Life assurance at 3 times wage • Worker help programme • Employees buy scheme – take residence merchandise for FREE To use for the Buyer Service Coordinator place, please submit your CV and canopy letter detailing your related expertise and why you have an interest on this function. For extra info on this chance or some other native roles please name REED Wolverhampton at the moment to debate your CV.
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