Buyer Service Advisor – Pet Insurance coverage

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Do you’ve gotten insurance, banking or monetary companies customer service or contact centre expertise? Maybe you’ve gotten normal name centre expertise gained in one other space? Or do you’ve gotten a real love of all issues pet associated? In case you can reply sure to any of those, then please learn on, as this can be a tremendous alternative to affix a enterprise who’ve formidable plans shifting ahead and love every little thing pet associated! We’re working solely with a rising Pet Insurance coverage enterprise, close to Winchester who at the moment are trying so as to add to their Buyer Service crew. They’re a small, however pleasant bunch, at the moment 9 robust in Winchester, the place they’re primarily based in a shocking barn conversion in New Alresford. This can be a key front-line function in a small however busy inbound buyer contact crew. You’ll be primarily based as much as 3 days per week of their beautiful workplaces within the Hampshire countryside and work with a crew of pet loving, buyer targeted colleagues. You should have robust rapport building and buyer targeted communication skills and have the ability to work to agreed service ranges and metrics. As a regulated enterprise, they are going to offer you common, on-going coaching to make sure you have all the mandatory information and talent to carry out the function. Your day-to-day function is all about offering distinctive customer service, over the cellphone and by way of electronic mail As a way to be thought-about for this function, you will want to have a glowing phone method, with a minimal of 12 months expertise working inside the insurance sector or a earlier customer service function. On supply is a wage of twenty-two,000 every year for these with out insurance expertise and 23k for these with some insurance expertise. Workplace opening hours are Monday to Friday – 8am-6am, the place you may be required to work shifts (8am-4pm, 9am-5pm and 10am-6pm) Additionally, you will be required to work 1 in 4 Saturdays 9am-1pm however will likely be given time without work in lieu the next week. They’ve a hybrid working scheme in place at the moment – full time brokers make money working from home 2 days every week. Please be aware this can be a full-time function, nevertheless they could additionally take into account these with insurance expertise who need half time hours too. If you need to debate this function in additional element, please contact Lesley Bordon at CKB Recruitment 
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