Buyer Service Coach

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What you’ll do ?  It is a teaching & efficiency growth function the place you might be anticipated to make use of quite a lot of expertise to maximise efficiency and customer experience throughout all related cross practical groups.   To are anticipated to be subject material consultants, chargeable for the upkeep of all regulatory & nonregulatory coaching throughout the CSC, figuring out efficiency gaps and delivering teaching plans to fulfill their full potential.  That is an office-based place with our workplace situated in Cheetham Hill, Manchester. Please observe, it is a full-time place – 12hrs shifts, working 2 days, 2 nights, 4 off. What we provide Aggressive wage   Paid holidays and sick pay  Complete advantages bundle together with pension, life assurance, worker help program, worker referral scheme, worker reductions together with excessive road manufacturers, cycle 2 work scheme and low cost on Johnson Controls security merchandise  In depth product and on the job/cross coaching alternatives with excellent sources accessible  Encouraging and collaborative crew surroundings  Profession growth by numerous profession ladders together with Buyer Service  Dedication to safety by our Zero Hurt coverage  Entry to enterprise useful resource teams  Coaching on our firm values  How you’ll do it ?  Supply of normal teaching one to at least one conferences with contact centre brokers and creating teaching plans  Duty for sustaining regulatory & nonregulatory data and delivering this to the CSC Proactively deal with buyer calls in accordance with the wants of the enterprise assembly personal and crew KPI’s  Suggestions for course of enhancements and put options into observe to repeatedly enhance our service and improve customer experience Determine, construct and preserve optimistic relationships with L&D leads, utilising this relationship to develop and ship coaching plans What we search for ?  Contact centre expertise Expertise of efficiently driving efficiency by teaching   Capability to flex and ship in a fast-paced surroundings Capability to have interaction, problem and affect Obtained or conscious of recognised teaching and growth {qualifications} (CIPD, CPD for instance)  Capable of apply LEAN Six Sigma Greenbelt or programs pondering methodology to course of enchancment  Consideration to element #LI-JB3 #LI-Onsite
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