Buyer Service Workforce Coach

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What you’ll do ?  This can be a teaching & efficiency growth function the place you’re anticipated to make use of a wide range of abilities to maximise efficiency and customer experience throughout all related cross purposeful groups.   To are anticipated to be subject material specialists, accountable for the upkeep of all regulatory & nonregulatory coaching throughout the CSC, figuring out efficiency gaps and delivering teaching plans to fulfill their full potential.  That is an office-based place with our workplace situated in Newton Heath, Manchester Please be aware, this can be a full-time place, working 5 days out of seven together with some weekends. What we provide   Aggressive wage   Paid holidays and sick pay  Complete advantages package deal together with pension, life assurance, worker help program, worker referral scheme, worker reductions together with excessive avenue manufacturers, cycle 2 work scheme and low cost on Johnson Controls security merchandise  In depth product and on the job/cross coaching alternatives with excellent assets out there  Encouraging and collaborative staff atmosphere  Profession growth via varied profession ladders together with Buyer Service  Dedication to safety via our Zero Hurt coverage  Entry to enterprise useful resource teams  Coaching on our firm values  How you’ll do it ?  Supply of normal teaching one to 1 conferences with contact centre brokers and growing teaching plans  Accountability for sustaining regulatory & nonregulatory information and delivering this to the CSC Proactively deal with buyer calls in accordance with the wants of the enterprise assembly personal and staff KPI’s  Suggestions for course of enhancements and put options into observe to repeatedly enhance our service and improve customer experience Determine, construct and preserve optimistic relationships with L&D leads, utilising this relationship to develop and ship coaching plans What we search for ?  Contact centre expertise Expertise of efficiently driving efficiency via teaching   Potential to flex and ship in a fast-paced atmosphere Potential to interact, problem and affect Obtained or conscious of recognised teaching and growth {qualifications} (CIPD, CPD for example)  In a position to apply LEAN Six Sigma Greenbelt or techniques pondering methodology to course of enchancment  Consideration to element #LI-JB3 #LI-Onsite
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