Crew Chief

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What you’ll do   The position is a key managerial place the place you might be accountable, as considered one of a cohort, for offering sturdy management and governance throughout Buyer Providers. You might be anticipated to steer, information and make sure the supply of remarkable requirements and efficiency inside your crew, including experience to different groups the place wanted. You might be additionally anticipated to contribute in direction of customer experience initiatives and operational efficiency enhancements. That is an office-based place with our workplace positioned in Cheetham Hill, Manchester. Please notice, this can be a full-time place – 12hrs shifts, working 2 days, 2 nights, 4 off. What we provide Aggressive wage 25 days of paid vacation Financial institution Holidays & Vacation Buy scheme Complete advantages package deal together with pension, life assurance, worker help program, worker referral scheme, worker reductions together with excessive road manufacturers, cycle 2 work scheme and low cost on Johnson Controls security merchandise In depth product and on the job/cross coaching alternatives with excellent assets out there Encouraging and collaborative crew atmosphere Profession growth via varied profession ladders together with Buyer Service Dedication to safety via our Zero Hurt coverage Entry to enterprise useful resource teams Coaching on our firm values How you’ll do it   Ship operational Contact Centre aims, service ranges and KPI efficiency Ship and drive an improved customer experience Positively contribute to the budgetary efficiency of the Buyer Service operation by maximising alternatives and minimising prices inside your crew Lead, interact and encourage your space of accountability to optimise efficiency of each people and groups’ Lead, handle and monitor of operational groups and processes guaranteeing, they’re compliant with inner and exterior governing requirements Establish, construct and preserve constructive inner and exterior stakeholder relationships What we search for   Contact centre expertise In depth expertise of efficiently driving efficiency via teaching Expertise of facilitation each in small and enormous teams Skill to flex and ship in a fast-paced atmosphere. Skill to have interaction, problem and affect. Consideration to element. Obtained or conscious of recognised teaching and growth {qualifications} (CIPD, CPD for instance) Capable of apply LEAN Six Sigma Greenbelt or techniques considering methodology to course of enchancment #LI-MS2 #LI-Onsite
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