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<p style="text-align:justify"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"><span>Contribute to a thriving CSSC Back Office team by providing timely and effective technical advice to the incoming inquiries. Provide technically advanced support by delivering world class Customer Service by applying established procedures and guidelines to provide technical quotation, information, advice, and assistance regarding Grundfos´ products and services before, during, and after a transaction to maintain and improve the organization´s Customer relationship. </span></span></span></span></p>
<p style="text-align:justify"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"> </span></span></span></p>
<p style="text-align:justify"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"><span><b style="font-weight:bold">Your main responsibilities:</b></span></span></span></span></p>
<ul type="disc">
<li style="vertical-align:middle;text-align:justify"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Evaluates complex enquiries from customers and Grundfos external sales. Providing technical assistance to customers regarding product sizing, application, system, and solutions to ensure the functionality of the solution in practice within the required time frame, ensuring compliance to technical and commercial specifications. </span></span></li>
<li style="vertical-align:middle;text-align:justify"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Follow up on Customer interactions within set Service Level Agreements (SLA).</span></span></li>
<li style="vertical-align:middle;text-align:justify"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Process special orders and inquiries in coordination with the suppliers.</span></span></li>
<li style="vertical-align:middle;text-align:justify"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Coordinate with subcontractors and suppliers to gain pricing and technical data as per tender requirements.</span></span></li>
<li style="vertical-align:middle;text-align:justify"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Support sales teams by handling tenders and projects, include providing dimension, specifications, calculations, time of delivery, operation, and maintenance.</span></span></li>
<li style="vertical-align:middle;text-align:justify"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Identify business opportunities and handover to external sales.</span></span></li>
<li style="vertical-align:middle;text-align:justify"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Ensure customer master data is updated on portfolio of customers under their responsibility.</span></span></li>
<li style="vertical-align:middle;text-align:justify"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:black">Assist and coordinate technical training for Front Line staff.</span></span></span></li>
<li style="vertical-align:middle;text-align:justify"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:black">Communicate, collaborate, and provide support with the respective product segment or other suppliers, where local problem solving is not available.</span></span></span></li>
<li style="vertical-align:middle;text-align:justify"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:black">Act for implementation of the Quality Policy, Environment, and Security of Work to achieve the proposed targets.</span></span></span></li>
</ul>
<ul type="disc">
<li style="vertical-align:middle;text-align:justify"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Participate in occasional tandem visits with external sales for technical discussions with customers.</span></span></li>
</ul>
<ul type="disc">
<li style="vertical-align:middle;text-align:justify"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:black">Support with ad hoc tasks defined by leadership. </span></span></span></li>
</ul>
<p style="text-align:justify"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"><span><b style="font-weight:bold">Your required skills and experience include:</b></span></span></span></span></p>
<ul type="disc">
<li style="vertical-align:middle;text-align:justify"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Associate or bachelor’s Degree or equivalent work experience (minimum of 5+ years) </span></span></span></span></li>
<li style="vertical-align:middle;text-align:justify"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Previous experience within Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer.</span></span></span></span></li>
<li style="vertical-align:middle;text-align:justify"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Knowledge of business structure, products and key market needs to create a successful Customer centric experience.</span></span></span></span></li>
<li style="vertical-align:middle;text-align:justify"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Demonstrate working knowledge SAP (CRM/SD).</span></span></span></span></li>
<li style="vertical-align:middle;text-align:justify"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Familiarity with MS Office applications.</span></span></span></span></li>
<li style="vertical-align:middle;text-align:justify"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Fundamental Product and Application Knowledge – Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential).</span></span></span></span></li>
<li style="vertical-align:middle;text-align:justify"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders.</span></span></span></span></li>
<li style="vertical-align:middle;text-align:justify"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Excellent written and spoken English.</span></span></span></span></li>
</ul>
<p style="text-align:justify"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"> </span></span></p>
<p style="text-align:justify"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"><span><b style="font-weight:bold">What’s in it for you?</b></span></span></span></span></p>
<p style="text-align:justify"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span><span style="color:#2f2f2f">Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by </span></span><a href="https://www.grundfos.com/about-us/our-purpose-and-values"><span>six core values</span></a><span><span style="color:#2f2f2f">.</span></span></span></span></p>
<p style="text-align:justify"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"><span><b style="font-weight:bold">Do you want to learn more?</b></span></span></span></span></p>
<p style="text-align:justify"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"><span>If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.</span></span></span></span></p>
<p style="text-align:justify"> </p>
<p style="text-align:justify"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span><span style="color:#2f2f2f">To dig deeper into the Grundfos universe, follow us on </span></span><a href="http://linkedin.com/company/grundfos"><span>LinkedIn</span></a><span><span style="color:#2f2f2f"> or </span></span><a href="http://youtube.com/user/grundfos"><span>Youtube</span></a><span><span style="color:#2f2f2f">, and to get to know some of your future colleagues and why they enjoy working at Grundfos, check out </span></span><a href="https://www.grundfos.com/careers/meet-our-people"><span>Meet our people</span></a></span></span></p>
<p style="text-align:justify"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"> </span></span></span></p>
<p style="text-align:justify"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"><span><b style="font-weight:bold">We look forward to hearing from you.</b></span></span></span></span></p>
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