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<p class="paragraph" style="text-align:justify"><span style="font-size:12.0pt"><span style="text-justify:inter-ideograph"><span style="vertical-align:baseline"><span style="font-family:'Times New Roman', serif"><b><span style="font-size:11.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">What is the job about? </span></span></b></span></span></span></span></p>
<p class="paragraph" style="text-align:justify"> </p>
<p style="margin-bottom:11.0px;text-align:justify"><span style="font-size:11.0pt"><span style="text-justify:inter-ideograph"><span><span style="font-family:Calibri, sans-serif"><span style="font-family:'Grundfos TheSans', sans-serif">You will contribute to a thriving Italian-speaking CSSC Back Office team by providing timely and effective technical advice to the incoming inquiries. You need to provide subject matter expert level technical support by delivering world class Customer Service by handling complex and escalated inquiries/quotations for the customers.</span></span></span></span></span></p>
<p style="margin-bottom:11.0px;text-align:justify"> </p>
<p class="paragraph" style="text-align:justify"><span style="font-size:12.0pt"><span style="text-justify:inter-ideograph"><span style="vertical-align:baseline"><span style="font-family:'Times New Roman', serif"><b><span style="font-size:11.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">Your main responsibilities</span></span></b><span style="font-size:11.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">: </span></span></span></span></span></span></p>
<p class="paragraph" style="text-align:justify"> </p>
<ul style="margin-bottom:11.0px">
<li style="text-align:justify"><span style="font-size:11.0pt"><span style="text-justify:inter-ideograph"><span><span style="font-family:Calibri, sans-serif"><span style="font-family:'Grundfos TheSans', sans-serif">Provide technical assistance to Customers regarding the product sizing, applications, system solutions, accessories, installations, prices, etc. assuring the functionality of the solution in practice.</span></span></span></span></span></li>
<li style="text-align:justify"><span style="font-size:11.0pt"><span style="text-justify:inter-ideograph"><span><span style="font-family:Calibri, sans-serif"><span style="font-family:'Grundfos TheSans', sans-serif">Identify and implement value-added services and enhance customer relationship.</span></span></span></span></span></li>
<li style="text-align:justify"><span style="font-size:11.0pt"><span style="text-justify:inter-ideograph"><span><span style="font-family:Calibri, sans-serif"><span style="font-family:'Grundfos TheSans', sans-serif">Support sales teams by handling tenders and projects, include providing dimension, specifications, calculations, time of delivery, operation, and maintenance issues, etc.</span></span></span></span></span></li>
<li style="text-align:justify"><span style="font-size:11.0pt"><span style="text-justify:inter-ideograph"><span><span style="font-family:Calibri, sans-serif"><span style="font-family:'Grundfos TheSans', sans-serif">Identify business opportunities and handover to external sales.</span></span></span></span></span></li>
<li style="text-align:justify"><span style="font-size:11.0pt"><span style="text-justify:inter-ideograph"><span><span style="font-family:Calibri, sans-serif"><span style="font-family:'Grundfos TheSans', sans-serif">Support with ad hoc tasks defined by leadership.</span></span></span></span></span></li>
</ul>
<p class="paragraph" style="text-align:justify"> </p>
<p class="paragraph" style="text-align:justify"><span style="font-size:12.0pt"><span style="text-justify:inter-ideograph"><span style="vertical-align:baseline"><span style="font-family:'Times New Roman', serif"><b><span style="font-size:11.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">Your background</span></span></b><span style="font-size:11.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">: </span></span></span></span></span></span></p>
<p class="paragraph" style="text-align:justify"><span style="font-size:12.0pt"><span style="text-justify:inter-ideograph"><span style="vertical-align:baseline"><span style="font-family:'Times New Roman', serif"><span style="font-size:11.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">We imagine that you have: </span></span></span></span></span></span></p>
<p style="margin-bottom:11.0px;text-align:justify"> </p>
<ul style="margin-bottom:11.0px">
<li style="text-align:justify"><span style="font-size:11.0pt"><span style="text-justify:inter-ideograph"><span><span style="font-family:Calibri, sans-serif"><span style="font-family:'Grundfos TheSans', sans-serif">Fluent written and spoken Italian.</span></span></span></span></span></li>
<li style="text-align:justify"><span style="font-size:11.0pt"><span style="text-justify:inter-ideograph"><span><span style="font-family:Calibri, sans-serif"><span style="font-family:'Grundfos TheSans', sans-serif">Excellent written and spoken English.</span></span></span></span></span></li>
<li style="text-align:justify"><span style="font-size:11.0pt"><span style="text-justify:inter-ideograph"><span><span style="font-family:Calibri, sans-serif"><span style="font-family:'Grundfos TheSans', sans-serif">University degree or equivalent work experience </span></span></span></span></span></li>
<li style="text-align:justify"><span style="font-size:11.0pt"><span style="text-justify:inter-ideograph"><span><span style="font-family:Calibri, sans-serif"><span style="font-family:'Grundfos TheSans', sans-serif">Previous experience within Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer.</span></span></span></span></span></li>
<li style="text-align:justify"><span style="font-size:11.0pt"><span style="text-justify:inter-ideograph"><span><span style="font-family:Calibri, sans-serif"><span style="font-family:'Grundfos TheSans', sans-serif">Knowledge of business structure, products and key market needs to create a good Customer centric experience.</span></span></span></span></span></li>
<li style="text-align:justify"><span style="font-size:11.0pt"><span style="text-justify:inter-ideograph"><span><span style="font-family:Calibri, sans-serif"><span style="font-family:'Grundfos TheSans', sans-serif">Familiarity with MS Office applications.</span></span></span></span></span></li>
<li style="text-align:justify"><span style="font-size:11.0pt"><span style="text-justify:inter-ideograph"><span><span style="font-family:Calibri, sans-serif"><span style="font-family:'Grundfos TheSans', sans-serif">Fundamental Product and Application Knowledge – Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential).</span></span></span></span></span></li>
<li style="text-align:justify"><span style="font-size:11.0pt"><span style="text-justify:inter-ideograph"><span><span style="font-family:Calibri, sans-serif"><span style="font-family:'Grundfos TheSans', sans-serif">Good communication and networking skills together with the ability to build positive and trusting relationships with both Internal and External Stakeholders.</span></span></span></span></span></li>
</ul>
<p class="paragraph" style="margin-left:48.0px;text-align:justify"> </p>
<p class="paragraph" style="text-align:justify"><span style="font-size:12.0pt"><span style="text-justify:inter-ideograph"><span style="vertical-align:baseline"><span style="font-family:'Times New Roman', serif"><b><span style="font-size:11.0pt"><span><span style="font-family:'Grundfos TheSans', sans-serif"><span style="color:black">What’s in it for you? </span></span></span></span></b></span></span></span></span></p>
<p class="paragraph" style="text-align:justify"> </p>
<p class="paragraph" style="text-align:justify"><span style="font-size:12.0pt"><span style="text-justify:inter-ideograph"><span style="vertical-align:baseline"><span style="font-family:'Times New Roman', serif"><span style="font-size:11.0pt"><span><span style="font-family:'Grundfos TheSans', sans-serif"><span style="color:black"><span>Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment </span></span></span></span><span style="font-family:'Grundfos TheSans', sans-serif">guided by </span></span><a href="https://www.grundfos.com/about-us/our-purpose-and-values" style="color:blue;text-decoration:underline"><b><span style="font-size:11.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">six core values</span></span></b></a><b><span style="font-size:11.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">.</span></span></b></span></span></span></span></p>
<p class="paragraph" style="text-align:justify"> </p>
<p class="paragraph" style="text-align:justify"><span style="font-size:12.0pt"><span style="text-justify:inter-ideograph"><span style="vertical-align:baseline"><span style="font-family:'Times New Roman', serif"><b><span style="font-size:11.0pt"><span><span style="font-family:'Grundfos TheSans', sans-serif"><span style="color:black"><span>In addition, your day-to-day benefits include:</span></span></span></span></span></b></span></span></span></span></p>
<ul>
<li class="paragraph" style="text-align:justify"><span style="font-size:12.0pt"><span style="text-justify:inter-ideograph"><span style="vertical-align:baseline"><span style="font-family:'Times New Roman', serif"><span style="font-size:11.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">If </span></span><span style="font-size:11.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">you’ll be working </span></span><span style="font-size:11.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">from</span></span><span style="font-size:11.0pt"><span style="font-family:'Grundfos TheSans', sans-serif"> your home office, we’ll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where<b> </b></span><span><span style="font-family:'Grundfos TheSans', sans-serif"><span style="color:black"><span>you can engage, learn, and have fun with colleagues. </span></span></span></span></span></span></span></span></span></li>
<li class="paragraph" style="text-align:justify"><span style="font-size:12.0pt"><span style="text-justify:inter-ideograph"><span style="vertical-align:baseline"><span style="font-family:'Times New Roman', serif"><span style="font-size:11.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">On top of it, flexible working hours and up to 3 days’ additional paid leave for volunteering of your choice </span></span></span></span></span></span></li>
<li class="paragraph" style="text-align:justify"><span style="font-size:12.0pt"><span style="text-justify:inter-ideograph"><span style="vertical-align:baseline"><span style="font-family:'Times New Roman', serif"><span style="font-size:11.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">Annual bonuses, health insurance, parental support, internal well-being consultants and programmes</span></span></span></span></span></span></li>
<li class="paragraph" style="text-align:justify"><span style="font-size:12.0pt"><span style="text-justify:inter-ideograph"><span style="vertical-align:baseline"><span style="font-family:'Times New Roman', serif"><span style="font-size:11.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">Access to the modern Grundfos Academy to pursue further both personal and professional development. </span></span></span></span></span></span></li>
<li class="paragraph" style="text-align:justify"><span style="font-size:12.0pt"><span style="text-justify:inter-ideograph"><span style="vertical-align:baseline"><span style="font-family:'Times New Roman', serif"><span style="font-size:11.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.</span></span></span></span></span></span></li>
</ul>
<p class="paragraph" style="text-align:justify"> </p>
<p class="paragraph" style="text-align:justify"><span style="font-size:12.0pt"><span style="text-justify:inter-ideograph"><span style="vertical-align:baseline"><span style="font-family:'Times New Roman', serif"><b><span style="font-size:11.0pt"><span style="font-family:'Grundfos TheSans', sans-serif"><span style="color:black">Do you want to learn more? </span></span></span></b></span></span></span></span></p>
<p class="paragraph" style="text-align:justify"><span style="font-size:12.0pt"><span style="text-justify:inter-ideograph"><span style="vertical-align:baseline"><span style="font-family:'Times New Roman', serif"><span style="font-size:11.0pt"><span><span style="font-family:'Grundfos TheSans', sans-serif"><span style="color:black">If this job sounds appealing, please send your resume and cover letter by clicking “Apply”. </span></span></span></span></span></span></span></span></p>
<p class="paragraph" style="text-align:justify"> </p>
<p class="paragraph" style="text-align:justify"><span style="font-size:12.0pt"><span style="text-justify:inter-ideograph"><span style="vertical-align:baseline"><span style="font-family:'Times New Roman', serif"><span style="font-size:11.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">To dig deeper into the Grundfos universe, follow us on </span></span><a href="http://linkedin.com/company/grundfos" style="color:blue;text-decoration:underline" target="_blank"><span style="font-size:11.0pt"><span style="font-family:'Grundfos TheSans', sans-serif"><span style="color:#0068b4"><span style="text-decoration:none"><span>LinkedIn</span></span></span></span></span></a><span style="font-size:11.0pt"><span style="font-family:'Grundfos TheSans', sans-serif"> or </span></span><a href="http://youtube.com/user/grundfos" style="color:blue;text-decoration:underline" target="_blank"><span style="font-size:11.0pt"><span style="font-family:'Grundfos TheSans', sans-serif"><span style="color:#0068b4"><span style="text-decoration:none"><span>Youtube</span></span></span></span></span></a><span style="font-size:11.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">, and t</span></span><span style="font-size:11.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">o get to know some of your future colleagues and why they love working at Grundfos, check out </span></span><a href="https://www.grundfos.com/careers/meet-our-people" style="color:blue;text-decoration:underline"><span style="font-size:11.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">Meet our people</span></span></a></span></span></span></span></p>
<p class="paragraph" style="text-align:justify"> </p>
<p class="paragraph" style="text-align:justify"><span style="font-size:12.0pt"><span style="text-justify:inter-ideograph"><span style="vertical-align:baseline"><span style="font-family:'Times New Roman', serif"><b><span style="font-size:11.0pt"><span style="font-family:'Grundfos TheSans', sans-serif"><span style="color:black">We look forward to hearing from you.</span></span></span></b></span></span></span></span></p>
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