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<p>Are you obsessed with helping prospects and offering nice service? Apply now for this customer service consultant place at Grundfos<br>
</p>
<p>Grundfos is searching for an skilled CSSC Frontline Consultant to affix its Home Constructing Companies workforce. This place studies on to the CSSC Supervisor and can function in a hybrid arrange – at residence and out of our Apodaca, NL facility. Relocation for this place can’t be supported and certified candidates should have authorization to work in Mexico with out help.</p>
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<p><b>What’s the job about? </b></p>
<p>The CSSC Consultant will help the non-direct LATAM prospects that contact Grundfos by way of calls, chats, and emails. This place is chargeable for guiding the shoppers to the required info (literature, where-to-buy, service elements, spec sheets, guarantee info, pricing, and so on.) and/or routing them to Grundfos’ companions. Fundamental troubleshooting and repair information is required to help prospects as wanted. Whereas the first focus of the function is non-direct prospects, quantity allowing, help of direct prospects is feasible.<br>
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<p><b>Your essential tasks: </b></p>
<ul>
<li>Reply buyer chats from Grundfos web site and Grundfos Product Heart </li>
<li>Reply buyer emails from Grundfos web site</li>
<li>Reply transferred calls from Grundfos native websites</li>
<li>Create self-help templates for patrons to be loaded into chatbot</li>
</ul>
<p> </p>
<p><b>Your background </b></p>
<p>We think about that you’ve got: </p>
<ul>
<li>Affiliate or bachelor’s diploma extremely most popular</li>
<li>Vocational Certification is appropriate</li>
<li>Minimal 3 years of customer service expertise</li>
<li>Minimal 3 years of technical background</li>
<li>Fluent in English language (take a look at required)</li>
</ul>
<p><br>
<b>What’s in it for you? </b></p>
<p>What are your objectives? Right here at Grundfos it’s our mission to allow you develop and fulfil your aspirations, each profession and private. We’re guided by our <a href="https://www.grundfos.com/about-us/our-purpose-and-values">six core values</a>, and also you’ll discover that your contemporary concepts will likely be welcomed and make a distinction in all the pieces from native to large-scale world initiatives. You’ll encounter colleagues from all around the world each as a part of your each day work, supporting and all of the whereas broadening one another’s cultural horizons. <br>
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<p>As well as, your day-to-day advantages embody:</p>
<ul>
<li>Numerous, inclusive surroundings with employee-led boards providing colleagues a secure place to attach and share brazenly</li>
<li>When you’ll be working from your property workplace, we’ll ensure you are nicely outfitted with a very good workstation. Nevertheless, you’re at all times welcome to our places of work the place you possibly can have interaction, be taught, and have enjoyable with colleagues </li>
<li>On the highest of it, versatile working hours and as much as 3 days’ extra paid depart for volunteering </li>
<li>Annual bonuses, health insurance, inside well-being consultants and programmes</li>
<li>Entry to the fashionable Grundfos Academy to pursue additional each private {and professional} growth</li>
</ul>
<p> </p>
<p><b>Do you need to be taught extra? </b></p>
<p>If this job sounds interesting, please ship your resume by clicking “Apply”. </p>
<p> </p>
<p>To dig deeper into the Grundfos universe, observe us on <a href="http://linkedin.com/firm/grundfos">LinkedIn</a> or <a href="http://youtube.com/person/grundfos">Youtube</a>, and to get to know a few of your future colleagues and why they love working at Grundfos, take a look at <a href="https://www.grundfos.com/careers/meet-our-people">Meet our individuals.</a> </p>
<p> </p>
<p><b>We stay up for listening to from you. </b></p>
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