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Customer Experience Specialist-GSI (Singapore, 01, SG, 619264)

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<p style="margin-bottom:11.0px"><span style="font-size:12.0px"><span><span>Looking to work with energy reduction solutions in a global organization committed to sustainability and innovation?</span></span></span></p>

<p style="margin-bottom:11.0px"><span style="font-size:12.0px"><span><span>Look no further and join the Administration team at Grundfos Singapore!</span></span></span></p>

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<p style="margin-bottom:11.0px"> </p>

<p style="margin-bottom:11.0px"><span style="font-size:12.0px"><span><b><span>What is the Job all about?</span></b></span></span></p>

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<p style="margin-bottom:11.0px"><span style="font-size:12.0px"><span><span>This job will be responsible for ensuring customer experience when visiting Grundfos Singapore (GSI) onsite or virtually.</span></span></span></p>

<p style="margin-bottom:11.0px"><span style="font-size:12.0px"><span><span>You will be reporting to the Country Director and will be assigned to work in the Singapore office.</span></span></span></p>

<p style="margin-bottom:11.0px"><span style="font-size:12.0px"><span> </span></span></p>

<p style="margin-bottom:11.0px"><span style="font-size:12.0px"><span><b><span>Your main responsibilities:</span></b></span></span></p>

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<ul>
<li><span style="font-size:12.0px"><span>Responsible for establishing and continuously improving the standard process and criteria when organizing Customer on-site or virtual visits at Grundfos Singapore.</span></span></li>
<li><span style="font-size:12.0px"><span>Accompany on-site visitors on GSI office tours as Tour Guy/Lady, conduct the professional and official introduction of Grundfos Group, and Singapore history, culture and milestones, as well as company structure, products, solutions, and applications. </span></span></li>
<li><span style="font-size:12.0px"><span>Apply digital tools and activity management processed into event organizing according to global practice. Responsible for managing virtual tours for customers – both in different formats on various platforms (e.g. virtual plant tour, live broadcast, and online events)</span></span></li>
<li style="text-align:justify"><span style="font-size:12.0px"><span>When assigned, provide support to Market Engagement tasks and activities both online and F2F.</span></span></li>
<li><span style="font-size:12.0px"><span>Responsible for hosting VIP customers, and external groups from Grundfos Singapore visiting Europe. (Budgeting, planning, customer nomination, and execution of the visit)</span></span></li>
<li><span style="font-size:12.0px"><span>Work with Group Guest Service and raise local needs for future improvement and implement in GSI upon approval.</span></span></li>
<li><span style="font-size:12.0px"><span>Responsible for basic equipment setup and maintenance of the GSI Sustainability lab facilitates, e.g. lights, furniture, visual and audio equipment, etc. Track the utilization of the Sustainability Lab and key equipment, arrange repair/ maintenance service in time, and put-up proposal to protect facilities or improve utilization.</span></span></li>
<li><span style="font-size:12.0px"><span>Support Company office Decoration according to group guidelines and line manager requirements in close collaboration with the GSI Admin and management team.</span></span></li>
<li style="text-align:justify"><span style="font-size:12.0px"><span>Other tasks <span>assigned</span> by the line manager.</span></span></li>
</ul>

<p style="margin-bottom:11.0px"> </p>

<p style="margin-bottom:11.0px"><span style="font-size:12.0px"><span><b><span>Your background:</span></b></span></span></p>

<ul>
<li><span style="font-size:12.0px">Tourism, related customer service experience, or administrative experience.</span></li>
<li><span style="font-size:12.0px"><span>Advanced interpersonal skills and ability to handle and balance requests throughout the all organization.</span></span></li>
<li><span style="font-size:12.0px"><span>Advanced communication and presentation skills (Fluent in English).</span></span></li>
<li><span style="font-size:12.0px"><span>Bachelor</span><span>’</span><span>s degree or equivalent experience.</span></span></li>
</ul>

<p><span style="font-size:12.0px"><span>We imagine that you are an o</span></span><span style="font-size:12.0px"><span>utgoing, self-starter, and well-organized person.</span></span></p>

<p> </p>

<p style="margin-bottom:11.0px"><span style="font-size:12.0px"><span><b><span>What’s in it for you?</span></b> </span></span></p>

<p style="margin-bottom:11.0px"><span style="font-size:12.0px"><span><span>Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by </span><a href="https://www.grundfos.com/about-us/our-purpose-and-values"><span>six core values</span></a><span>.</span></span></span></p>

<ul>
<li><span style="font-size:12.0px"><span><span>Development opportunities in an international environment</span></span></span></li>
<li><span style="font-size:12.0px"><span><span>People- and value-focused organizational culture</span></span></span></li>
<li><span style="font-size:12.0px"><span><span>Social, team, and sport events</span></span></span></li>
<li><span style="font-size:12.0px"><span><span>Training opportunities</span></span></span></li>
</ul>

<p style="margin-bottom:11.0px"><span style="font-size:12.0px"><span> </span></span></p>

<p style="margin-bottom:11.0px"><span style="font-size:12.0px"><span><b><span>Do you want to learn more?</span></b></span></span></p>

<p style="margin-bottom:11.0px"><span style="font-size:12.0px"><span><span>If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.</span></span></span></p>

<p style="margin-bottom:11.0px"><span style="font-size:12.0px"><span><span>To dig deeper into the Grundfos universe, follow us on<span style="color:#333333"> </span></span><span style="color:black"><a href="http://linkedin.com/company/grundfos" target="_blank"><span><span style="color:blue">LinkedIn</span></span></a></span><span><span style="color:#333333"> or </span><span style="color:black"><a href="http://youtube.com/user/grundfos" target="_blank"><span style="color:blue">Youtube</span></a></span><span style="color:#333333">, and to get to know some of your future colleagues and why they love working at Grundfos, check out </span></span><span style="color:black"><a href="https://www.grundfos.com/careers/meet-our-people"><span><span style="color:blue">Meet our people</span></span></a></span></span></span></p>

<p style="margin-bottom:11.0px"> </p>

<p style="margin-bottom:11.0px"><span style="font-size:12.0px"><span><b><span><span style="color:#333333">We look forward to hearing from you!</span></span></b></span></span></p>
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