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<p><span style="font-size:12.0pt"><span style="color:#2f2f2f"><span><em style="font-style:italic"><span style="font-family:'Grundfos TheSans'">Do you enjoy supporting customers solving technical matters? Are you eager</span></em></span> <span><em style="font-style:italic"><span style="font-family:'Grundfos TheSans'">to join a company that is dedicated towards global climate efforts enabling a sustainable transition?</span></em></span></span></span></p>
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<p><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"><span>As our CSSC Back Office Engineer for Industry, you will actively contribute to an efficient, productive, and collaborative CSSC Hub team by providing professional and effective technical advice and quotations to the incoming enquiries. Whilst delivering world class customer service, apply established procedures to provide excellent technical quotations, information, advice, and assistance.</span></span></span></span></p>
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<p><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"><span><b style="font-weight:bold">Your main responsibilities</b></span><span>: </span> </span></span></span><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"> </span></span></span></p>
<ul type="disc">
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Provide technical assistance to customers or Locals CSSC’s regarding the product sizing, applications, system solutions, accessories, installations, prices, etc. assuring the functionality of the solution in practice</span></span></span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Creating world class quotations that maximise the opportunity for Grundfos to win the order and exceed customer expectations</span></span></span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Manage your time and prioritise enquiries to ensure the best outcome for Grundfos and customers</span></span></span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Work closely with product management, supply chain and operations to ensure an efficient process</span></span></span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Support sales teams by handling enquires and tenders to include providing dimension, specifications, calculations, time of delivery, operation, and maintenance issues, etc</span></span></span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Identify new business opportunities and share any potential with a nominated colleague(s)</span></span></span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Ensure customer contact and account data is updated in CRM</span></span></span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Communicate, collaborate, and provide support with the respective product segment or other suppliers, where local problem solving is not available</span></span></span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Contact customer to follow up on quotations</span></span></span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">P</span></span></span></span><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">romote digital tools towards customers (Chat, GPC, MyGrundfos, Extranet, etc).</span></span></span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Follow up on pre-defined customer interactions with set SLA. Follow all local guidance in relation to quality, environmental, sustainability, health, and safety</span></span></span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Provide overload support for the CSSC Front Line</span></span></span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Support with ad hoc tasks defined by leadership or the line Manager</span></span></span></span></li>
</ul>
<p><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"> </span></span></span></p>
<p><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"><span><b style="font-weight:bold">Your required skills and experience include:</b></span></span></span></span></p>
<ul type="disc">
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Ideally an Associate’s or bachelor’s degree or equivalent within an industry relevant sector, engineering or work experience (minimum of 3+ years) </span></span></span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Good experience within customer services. Relevant administrative experience, organizational skills & accountability with the customer, ideally within a relevant business sector</span></span></span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Good knowledge of business structure, products and key market needs to create a good customer centric experience.</span></span></span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Good working knowledge of SAP (CRM/SD)</span></span></span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Good knowledge and experience with MS Office applications</span></span></span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Good communication and networking skills together with the ability to build positive and trusting relationship with both Internal and External Stakeholders</span></span></span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Current with relevant technology and trends and applications</span></span></span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Good written and spoken English</span></span></span></span></li>
</ul>
<p><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"> </span></span></p>
<p><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"><span><b style="font-weight:bold">Do you want to learn more? </b></span> </span></span></span></p>
<p><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"> </span></span></span></p>
<p><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"><span>If this job sounds appealing, please send your resume and cover letter by clicking “Apply”. </span></span></span></span></p>
<p><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"> </span></span></span></p>
<p><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span><span style="color:#2f2f2f">To dig deeper into the Grundfos universe, follow us on </span></span><a href="http://linkedin.com/company/grundfos"><span>LinkedIn</span></a><span><span style="color:#2f2f2f"> or </span></span><a href="http://youtube.com/user/grundfos"><span>Youtube</span></a><span><span style="color:#2f2f2f">, and to get to know some of your future colleagues and why they enjoy working at Grundfos, check out </span></span><a href="https://www.grundfos.com/careers/meet-our-people"><span>Meet our people</span></a> </span></span></p>
<p><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"> </span></span></span></p>
<p><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"><span><b style="font-weight:bold">We look forward to hearing from you.</b></span> </span></span></span></p>
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