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<p><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"><span>The team is dedicated to supporting customers and support issues such as technical support, dimensioning of pumps, quotes in the Grundfos portfolio. </span></span></span></span><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"> </span></span></span></p>
<p><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"><span>You will also be working in conjunction with the Local CSSC companies, actively contribute to an efficient, productive, and collaborative CSSC Hub team, delivering world class customer services through various communication channels </span></span></span></span><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"> </span></span></span></p>
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<p><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"><span><b style="font-weight:bold">Your main responsibilities</b></span><span>: </span> </span></span></span></p>
<ul type="disc">
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Provide commercial and technical advice on customer enquiries which the employee can resolve within about 20 minutes, by email, telephone, live chat, instant messaging etc. </span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Create and optimise request tickets, such as RFI (request for information), RFQ (request for quotation), RFO (request for order), and RFC (request for complaint) for own processing or for forwarding to the back office/regional hub, if the task exceeds 20 minutes</span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Create professional offers and quotations according to the customer requirements</span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Track offers and quotations according to sales guidelines.</span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Follow up on pre-defined customer interactions within set SLA</span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Provide pricing and delivery information as requested</span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Identify new business opportunities and share any potential with a nominated colleague(s)</span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Create, delete and maintain customer contact data in the SAP CRM system</span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Enter, check, or release incoming orders, whether manual or electronic to ensure fast, accurate order management in line with world class customer service.</span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Contact customers or internal stakeholders to resolve missing order data at the time of entry into SAP to enter an executable order.</span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Ensure customer order changes (lead time, shipping conditions, quantity, postponements, rejection, cancellation) and interaction with external Sales, finance, and supply chain.</span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Assist customers with order progression and supply chain issues.</span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Record and action requests for customer product returns.</span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Promote digital tools towards customers using templates (Chat, GPC, MyGrundfos, Extranet, etc).</span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:black">Follow all local guidance in relation to quality, environmental, sustainability, health, and safety.</span></span></span></li>
</ul>
<p> </p>
<p><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"><span><b style="font-weight:bold">Your required skills and experience include:</b></span></span></span></span></p>
<ul type="disc">
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Ideally an Associate’s or bachelor’s Degree within Customer Services or engineering or equivalent work experience (minimum 1-3 years)</span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Good knowledge and proven experience of customer Services, relevant administrative experience, organizational skills & accountability with the customer</span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Good knowledge of our business structure, processes, products, and key market needs to create a good customer centric experience.</span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Current with relevant technology and trends and applications.</span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Good communication and networking skills together with the ability to build positive and trusting relationships with both internal and external stakeholders.</span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Good written and spoken English.</span></span> </li>
</ul>
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<p><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"><span><b style="font-weight:bold">Do you want to learn more? </b></span> </span></span></span></p>
<p> </p>
<p><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"><span>If this job sounds appealing, please send your resume and cover letter by clicking “Apply”. </span></span></span></span></p>
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<p><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span><span style="color:#2f2f2f">To dig deeper into the Grundfos universe, follow us on </span></span><a href="http://linkedin.com/company/grundfos"><span>LinkedIn</span></a><span><span style="color:#2f2f2f"> or </span></span><a href="http://youtube.com/user/grundfos"><span>Youtube</span></a><span><span style="color:#2f2f2f">, and to get to know some of your future colleagues and why they enjoy working at Grundfos, check out </span></span><a href="https://www.grundfos.com/careers/meet-our-people"><span>Meet our people</span></a> </span></span></p>
<p> </p>
<p><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"><span><b style="font-weight:bold">We look forward to hearing from you.</b></span> </span></span></span></p>
<p style="margin-bottom:11.0px;text-align:justify"> </p>
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