Customer Service Advisor

CUSTOMER SERVICE ADVISOR – BILINGUAL CROATIAN & ENGLISH – 1550/mth Euros – FULL TRAINING PROVIDED

FULL RELOCATION PACKAGE = FLIGHTS / ACCOMODATION / SIGN-ON BONUS / MEALS / TRANSPORTATION ++

Are you a customer-focused individual with a passion for helping people? Do you have proficiency in Croatian at C1 level or above and excellent English language skills at B2 level? If so, we have the perfect opportunity for you! Join our innovative e-commerce client as a Customer Service Agent and enjoy a new life abroad PLUS loads of fantastic benefits.

Responsibilities:

As a Customer Service Agent, you will be at the forefront of our client’s customer interactions. Your primary role will be to provide outstanding service, assist with enquiries, and ensure customer satisfaction.

This is a unique opportunity to join a forward-thinking e-commerce company, make a real impact as a Customer Service Agent, and grow within a dynamic team. If you are ready for an exciting new challenge and meet the language and eligibility requirements, we would love to hear from you.

Take the first step toward an exciting new chapter in your career. Apply today and be part of an innovative team that’s shaping the future of e-commerce and providing exceptional customer service.

What we’re looking for:

* Language Proficiency: You have a mastery of Croatian at C1 level or above and a solid understanding of English at B2 level. Your linguistic skills will help you excel in a diverse and international environment.
* Office-Based: Enjoy the comfort and camaraderie of working in a vibrant office setting where collaboration and innovation thrive.
* Flexible Work Schedule: Our projects run from Monday to Sunday, with 5 days on and 2 days off each week. Shift pattern 08:00-16:30 & 15:30-00:00.
* Communication: Assist and support customers through web chat, ensuring that every interaction is helpful and efficient.

What we offer:

* Monthly Salary: 1550 Euros (paid 14 x per year; double in June & December)
* Joining Bonus: 1000 Euros
* Relocation Package: We understand that moving can be a challenge, so our client have got you covered. They will arrange and fully pay for your flights in advance of your relocation.
* Accommodation: They will provide you with 6 months of comfortable accommodation to help you settle into your new surroundings.
* Yearly Home Visit: They want you to stay connected with your loved ones. That’s why they will provide a 200 Euro flight home every year.
* Transportation: Getting to the office will be a breeze with their provided transport options.
* Full Benefits Package: Your well-being is essential to them. They offer a comprehensive benefits package to take care of you and your loved ones.
* EU Eligibility: You must be eligible to work in the EU, as they do not offer visa sponsorship at this time.

Cluj-Napoca is a city in Northwestern Romania and is the unofficial capital of the Transylvania region. It’s home to universities, a vibrant nightlife and landmarks dating back to Saxon and Hungarian rule.