DURHAM UNIVERSITY: Pupil Assist Supervisor (Job Share)

The Function and Division

Following a serious evaluate of our Pupil Assist Companies, Durham College has established Pupil Assist Hubs inside every of our 4 educational colleges. We’re looking for to recruit a proficient supervisor to work in a 50% job share association to assist the supply of our formidable strategy for a world-leading scholar expertise and to steer the supply of educational scholar assist throughout our departments. The hubs present a key level of contact for college students, supply recommendation and assist to these college students whose progress has faltered or who’re experiencing difficulties and guarantee all college students obtain well timed and constant recommendation to assist their educational progress to make sure they’ve a profitable studying and improvement expertise. The Pupil Assist Hubs work carefully with scholar assist employees inside our schools and our specialist scholar assist companies to make sure a bundle of assist is put in place.

The put up holder shall be partnered to the College of Science and collectively handle a group of Pupil Assist Officers, who work throughout our 4 educational departments inside this College. They are going to oversee the event of constant scholar assist processes and practices working in partnership with our undergraduate and postgraduate Studying and Educating groups and educational employees in key student-facing roles, to proactively monitor and establish college students who might have extra assist. The put up holder may even present recommendation to employees and college students on the College’s rules, insurance policies, and procedures, alongside wellbeing assist processes and escalation routes.

The position is a 0.5 FTE (50%) job share association, 17.5 hours per week. Our choice is for these hours to be labored over 2.5 days (relatively than being unfold throughout the total week). The precise days works are open for dialogue and we purpose to be accommodating as potential to fulfill each put up holder’s necessities, though some flexibility could also be required.

The position has a transparent profession development pathway throughout the College’s scholar assist framework and consists of role-specific training and development.

Important Standards

{Qualifications}/Expertise

1. Educated to diploma stage (or equal expertise).
2. Skilled practitioner with data and experience used to contribute to the supply and improvement of scholar assist companies throughout the organisation.
3. Expertise of planning and implementing insurance policies, procedures and dealing practices and supporting change and repair enhancements.
4. Expertise of offering specialist recommendation and steerage to a variety of consumers and colleagues, together with extra senior colleagues.
5. Expertise of taking part in inside or exterior networks to share and focus on good observe, develop robust and productive working relationships and positively affect popularity.
6. Expertise of managing and creating a group or groups.

Expertise/Skills/Information

1. Wonderful spoken and written communication skills together with the power to develop efficient working relationships, each internally and externally.
2. Sturdy digital competence throughout a variety of digital gadgets and apps together with digital communication instruments, Microsoft 365 functions and different enterprise methods.
3. Persevering with skilled improvement related to the position.
4. Information and expertise of guaranteeing compliance with regulatory and organisational coverage and tips.
5. Skill to unravel issues and resolve on and plan applicable options.
6. The emotional resilience required to cope with tough and difficult scholar points and managing the influence of such instances; together with the power to remain calm, focussed {and professional} always when responding to such issues.