DURHAM UNIVERSITY: Pupil Help Supervisor (Job Share)

The Function and Division

Following a serious evaluate of our Pupil Help Providers, Durham College has established Pupil Help Hubs inside every of our 4 tutorial schools. We’re in search of to recruit a gifted supervisor to work in a 50% job share association to assist the supply of our bold strategy for a world-leading scholar expertise and to guide the supply of educational scholar assist throughout our departments. The hubs present a key level of contact for college kids, supply recommendation and assist to these college students whose progress has faltered or who’re experiencing difficulties and guarantee all college students obtain well timed and constant recommendation to assist their tutorial progress to make sure they’ve a profitable studying and improvement expertise. The Pupil Help Hubs work carefully with scholar assist workers inside our faculties and our specialist scholar assist providers to make sure a package deal of assist is put in place.

The submit holder will likely be partnered to the College of Science and collectively handle a workforce of Pupil Help Officers, who work throughout our 4 tutorial departments inside this College. They may oversee the event of constant scholar assist processes and practices working in partnership with our undergraduate and postgraduate Studying and Instructing groups and tutorial workers in key student-facing roles, to proactively monitor and determine college students who may have extra assist. The submit holder may also present recommendation to workers and college students on the College’s laws, insurance policies, and procedures, alongside wellbeing assist processes and escalation routes.

The position is a 0.5 FTE (50%) job share association, 17.5 hours every week. Our desire is for these hours to be labored over 2.5 days (moderately than being unfold throughout the complete week). The precise days works are open for dialogue and we goal to be accommodating as doable to fulfill each submit holder’s necessities, though some flexibility could also be required.

The position has a transparent profession development pathway throughout the College’s scholar assist framework and consists of role-specific training and development.

Important Standards

{Qualifications}/Expertise

1. Educated to diploma stage (or equal expertise).
2. Skilled practitioner with data and experience used to contribute to the supply and improvement of scholar assist providers throughout the organisation.
3. Expertise of planning and implementing insurance policies, procedures and dealing practices and supporting change and repair enhancements.
4. Expertise of offering specialist recommendation and steering to a spread of shoppers and colleagues, together with extra senior colleagues.
5. Expertise of collaborating in inner or exterior networks to share and talk about good follow, develop sturdy and productive working relationships and positively affect repute.
6. Expertise of managing and creating a workforce or groups.

Abilities/Skills/Information

1. Glorious spoken and written communication skills together with the power to develop efficient working relationships, each internally and externally.
2. Robust digital competence throughout a spread of digital units and apps together with digital communication instruments, Microsoft 365 functions and different enterprise programs.
3. Persevering with skilled improvement related to the position.
4. Information and expertise of guaranteeing compliance with regulatory and organisational coverage and tips.
5. Means to resolve issues and determine on and plan acceptable options.
6. The emotional resilience required to take care of troublesome and difficult scholar points and managing the impression of such instances; together with the power to remain calm, focussed {and professional} always when responding to such issues.