Group Coach

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What you’ll do ?  This can be a teaching & efficiency improvement function the place you might be anticipated to make use of a wide range of abilities to maximise efficiency and customer experience throughout all related cross practical groups.   To are anticipated to be subject material consultants, accountable for the upkeep of all regulatory & nonregulatory coaching throughout the CSC, figuring out efficiency gaps and delivering teaching plans to satisfy their full potential.  That is an office-based place with our workplace positioned in Newton Heath, Manchester Please be aware, it is a full-time place, working 5 days out of seven together with some weekends. What we provide   Aggressive wage   Paid holidays and sick pay  Complete advantages package deal together with pension, life assurance, worker help program, worker referral scheme, worker reductions together with excessive avenue manufacturers, cycle 2 work scheme and low cost on Johnson Controls security merchandise  Intensive product and on the job/cross coaching alternatives with excellent assets obtainable  Encouraging and collaborative workforce setting  Profession improvement by numerous profession ladders together with Buyer Service  Dedication to safety by our Zero Hurt coverage  Entry to enterprise useful resource teams  Coaching on our firm values  How you’ll do it ?  Supply of normal teaching one to 1 conferences with contact centre brokers and creating teaching plans  Accountability for sustaining regulatory & nonregulatory data and delivering this to the CSC Proactively deal with buyer calls in accordance with the wants of the enterprise assembly personal and workforce KPI’s  Suggestions for course of enhancements and put options into apply to repeatedly enhance our service and improve customer experience Establish, construct and preserve optimistic relationships with L&D leads, utilising this relationship to develop and ship coaching plans What we search for ?  Contact centre expertise Expertise of efficiently driving efficiency by teaching   Capacity to flex and ship in a fast-paced setting Capacity to interact, problem and affect Obtained or conscious of recognised teaching and improvement {qualifications} (CIPD, CPD for example)  In a position to apply LEAN Six Sigma Greenbelt or programs pondering methodology to course of enchancment  Consideration to element #LI-JB3 #LI-Onsite
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