IND CSSC FL Assistant Manager (Shanghai, Minhang, CN, 201106)

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<p style="margin-bottom:11.0px"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><b><span style="font-size:12.0pt"><span><span><span style="font-family:'Grundfos TheSans', sans-serif"><span style="color:black">Are you eager to join a professional CSSC team that collaborate with other departments to exceed customer expectations within the industry division? Then we have an interesting position in Grundfos in S</span></span></span></span></span></b><b><span style="font-size:12.0pt"><span><span><span><span style="color:black">hanghai</span></span></span></span></span></b><b><span style="font-size:12.0pt"><span><span><span style="font-family:'Grundfos TheSans', sans-serif"><span style="color:black"> City</span></span></span></span></span></b><b><span style="font-size:12.0pt"><span><span><span><span style="color:black">，</span></span></span></span></span></b><b><span style="font-size:12.0pt"><span><span><span style="font-family:'Grundfos TheSans', sans-serif"><span style="color:black"> this is your chance to join us as a Frontline Assistant Manager!</span></span></span></span></span></b><br>
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<b><span style="font-family:'Grundfos TheSans', sans-serif">What is the job about?</span></b><b> </b></span></span></span></p>

<p style="margin-bottom:11.0px"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans', sans-serif">To lead and drive CSSC Front Line team to provide world class customer service through various Customer channels and performing according to established governance structure and processed targets.</span></span></span></span></span></span></p>

<p style="margin-bottom:11.0px"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">To coach and lead front team members to grow to best team in daily practice, share best practice and work with customer-oriented mindset and good collaboration with 2nd Line, Backoffice, PACE and support function.</span></span></span></span></span></p>

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<p><span style="font-size:12.0pt"><span style="font-family:'Times New Roman', serif"><b><span style="font-family:'Grundfos TheSans', sans-serif">Your main responsibilities:</span></b></span></span></p>

<ul style="margin-bottom:11.0px">
<li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans', sans-serif">Lead and drive CSSC Front Line team to provide world class customer service through various Customer channels. Make sure the front line to provide timely and effective quotations, technical advice related support to Customers.</span></span></span></span></span></span></li>
<li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans', sans-serif">May provide training and development of Grundfos products and services to both internal and external customers. Promote digital tools towards customers using templates (GPC, MyGrundfos, Extranet).</span></span></span></span></span></span></li>
<li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans', sans-serif">Manage and coordinate Customer complaints, requests for Customer returns and damaged returns.</span></span></span></span></span></span></li>
<li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans', sans-serif">Identify possibility of process improvement &amp; optimization. Participate in cross-function tasks and projects as defined by leadership.</span></span></span></span></span></span></li>
</ul>

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<p><span style="font-size:12.0pt"><span style="font-family:'Times New Roman', serif"><b><span style="font-family:'Grundfos TheSans', sans-serif">Your background:</span></b><br>
<b><span style="font-family:'Grundfos TheSans', sans-serif">We imagine that you have:  </span></b></span></span></p>

<ul style="margin-bottom:16.0px">
<li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">Bachelor’s Degree. </span></span></span></span></span></li>
<li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">Minimum 5 years’ working experience with minimum 3 years of leadership role in customer sales &amp; support.</span></span></span></span></span></li>
<li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">Good team management and leadership skills.</span></span></span></span></span></li>
<li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">Advanced knowledge of Customer Service, relevant administrative experience, organizational skills and accountability with the Customer.</span></span></span></span></span></li>
<li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">Excellent coach skills to grow team and individuals.</span></span></span></span></span></li>
<li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans', sans-serif">Product and Application Knowledge – Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential).</span></span></span></span></span></span></li>
<li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">Demonstrate practical working knowledge of customer service software, databases, and SAP CRM/SD/MM.</span></span></span></span></span></li>
<li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders.</span></span></span></span></span></li>
<li style="text-align:justify"><span style="font-size:11.0pt"><span style="text-justify:inter-ideograph"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">Excellent written and spoken English.</span></span></span></span></span></span></li>
</ul>

<p style="margin-bottom:11.0px;margin-left:51.0px"> </p>

<p style="margin-bottom:11.0px"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><b><span style="font-family:'Grundfos TheSans', sans-serif"><span style="color:black">We look forward to hearing from you.</span></span></b></span></span></span></p>
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