International Content material, Case, and Data Administration Lead

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WE DO’s Enterprise Operations, International Company Operations operate gives a simplified, digitally enabled, world class transformational expertise to our enterprise companions with the very best integrity and high quality.  By means of its International Service Administration crew, it’s liable for supporting the Finance and HR organizations by way of third celebration vendor management, operational and steady enchancment initiatives, service ranges and key efficiency metrics, service governance and data packages throughout its assist framework.  The Content material, Case, and Data Administration Lead is liable for growing, sustaining, and inspiring utilization of Enterprise Ops data base.  The CCK lead will outline the content material/case/data management strategy and lead content material architecture. The position will concentrate on growing, auditing, and sustaining top quality content material for WTW colleagues. This position will work carefully with key stakeholders to keep up international consistency and align the content material strategy with stakeholder’s imaginative and prescient. The position may have accountability within the growth of an efficient data base and a case management device which can affect operational service supply and all WTW colleagues. Notice: Employment-based non-immigrant visa sponsorship and/or help just isn’t provided for this particular job alternative. “This place will stay posted for at least three enterprise days from the date posted or till ample/applicable candidate slate has been recognized.” The Position Outline the Content material, Case and Data management strategy for our Enterprise Ops and keep top quality, up-to-date, and searchable content material for audiences of various ability ranges and roles. Comfortably transition between huge image, strategic pondering and tactical, day-to-day planning and execution Promote collaboration and data sharing by way of defining, supporting, and inspiring using data to WTW colleagues. Monitor progress by leveraging analytics to evaluate the affect, engagement, performance, and effectiveness of information management strategy. Develop and run finish to finish Case/Content material/Data management processes which integrates case management instruments and different content material from inner and exterior sources. Work successfully throughout the group with stakeholders, change management, service supply groups, trainers, content material house owners, and subject material specialists to develop and assist new and present content material, merchandise, options, and companies. Present related teaching, coaching, and assist to champion a data management tradition. Set up writing pointers primarily based on data base finest practices and develop the crew to make sure they’re reaching or exceeding.  Be certain that data applied sciences are up-to-date and dealing based on operate. Plan and allocate ample sources to initiatives, offering precedence primarily based on altering useful wants, useful resource capability, risk publicity and interdependencies. Set up a value-driven and constant tradition, globally – that’s metrics pushed, consequence centered, course of primarily based, and centered on service and steady operational enchancment. The Necessities 8 years of expertise in implementing Content material, Case, and Data management methods with confirmed capabilities on packages/frameworks inside a big international group.  Sturdy perceive of GBS and Centralization methods. Capable of transfer from technology captures to AI and Automation.  Potential to work in a fast-paced and knowledge-driven surroundings whereas juggling a number of priorities. Potential to handle and inspire crew members to optimize crew effectiveness, collaboration and to work in a steady enchancment surroundings. Sturdy analytical skills and expertise in executing progressive approaches. Expertise in project management, service management, high quality management or different steady enchancment initiatives – Lean Six Sigma and Design Pondering a plus Expertise with working alongside and influencing stakeholders throughout totally different ranges of seniority and efficiently influencing outcomes. Wonderful verbal and written communication skills, together with the power to comfortably have interaction with and construct belief with distant groups and inner clients. Show a worldwide, multicultural, and cross useful thoughts set. Possess sturdy change management and management expertise to empower enhancements drive change. Expertise working in a shared companies operations surroundings is a plus. Availability to travel as enterprise requires. Superior data of varied data base and case management instruments in addition to Microsoft Workplace merchandise and SharePoint. Compensation and Advantages Base wage vary and advantages info for this place are being included in accordance with necessities of varied state/native pay transparency laws. Please notice that salaries could range for various people in the identical position primarily based on a number of elements, together with however not restricted to location of the position, particular person competencies, education/skilled certifications, {qualifications}/expertise, efficiency within the position and potential for income technology (Producer roles solely). Compensation The bottom wage compensation vary] being provided for this position is $150,000.00-$200,000.00 USD. This position can be eligible for an annual short-term incentive bonus. This place will stay posted for at least three enterprise days from the date posted or till ample/applicable candidate slate has been recognized. Firm Advantages WTW gives a aggressive profit bundle which incorporates the next (eligibility necessities apply): Well being and Welfare Advantages: Medical (together with prescription protection), Dental, Imaginative and prescient, Well being Financial savings Account, Commuter Account, Well being Care and Dependent Care Versatile Spending Accounts, Group Accident, Group Vital…
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