International Content material, Case, and Information Administration Lead

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WE DO’s Enterprise Operations, International Company Operations perform offers a simplified, digitally enabled, world class transformational expertise to our enterprise companions with the very best integrity and high quality.  Via its International Service Administration staff, it’s chargeable for supporting the Finance and HR organizations by means of third occasion vendor management, operational and steady enchancment initiatives, service ranges and key efficiency metrics, service governance and data packages throughout its help framework.  The Content material, Case, and Information Administration Lead is chargeable for growing, sustaining, and inspiring utilization of Enterprise Ops data base.  The CCK lead will outline the content material/case/data management strategy and lead content material architecture. The position will deal with growing, auditing, and sustaining top quality content material for WTW colleagues. This position will work intently with key stakeholders to keep up international consistency and align the content material strategy with stakeholder’s imaginative and prescient. The position could have duty within the improvement of an efficient data base and a case management device which can affect operational service supply and all WTW colleagues. Word: Employment-based non-immigrant visa sponsorship and/or help is just not provided for this particular job alternative. “This place will stay posted for no less than three enterprise days from the date posted or till adequate/acceptable candidate slate has been recognized.” The Position Outline the Content material, Case and Information management strategy for our Enterprise Ops and preserve top quality, up-to-date, and searchable content material for audiences of various ability ranges and roles. Comfortably transition between large image, strategic pondering and tactical, day-to-day planning and execution Promote collaboration and data sharing by means of defining, supporting, and inspiring using data to WTW colleagues. Monitor progress by leveraging analytics to evaluate the affect, engagement, performance, and effectiveness of information management strategy. Develop and run finish to finish Case/Content material/Information management processes which integrates case management instruments and different content material from inner and exterior sources. Work successfully throughout the group with stakeholders, change management, service supply groups, trainers, content material homeowners, and material specialists to develop and help new and current content material, merchandise, options, and providers. Present related teaching, coaching, and help to champion a data management tradition. Set up writing tips primarily based on data base greatest practices and develop the staff to make sure they’re attaining or exceeding.  Be sure that data applied sciences are up-to-date and dealing in keeping with perform. Plan and allocate adequate sources to initiatives, offering precedence primarily based on altering practical wants, useful resource capability, risk publicity and interdependencies. Set up a value-driven and constant tradition, globally – that’s metrics pushed, end result targeted, course of primarily based, and targeted on service and steady operational enchancment. The Necessities 8 years of expertise in implementing Content material, Case, and Information management methods with confirmed capabilities on packages/frameworks inside a big international group.  Robust perceive of GBS and Centralization methods. In a position to transfer from technology captures to AI and Automation.  Capacity to work in a fast-paced and knowledge-driven setting whereas juggling a number of priorities. Capacity to handle and inspire staff members to optimize staff effectiveness, collaboration and to work in a steady enchancment setting. Robust analytical skills and expertise in executing revolutionary approaches. Expertise in project management, service management, high quality management or different steady enchancment initiatives – Lean Six Sigma and Design Pondering a plus Expertise with working alongside and influencing stakeholders throughout completely different ranges of seniority and efficiently influencing outcomes. Glorious verbal and written communication skills, together with the power to comfortably have interaction with and construct belief with distant groups and inner clients. Display a worldwide, multicultural, and cross practical thoughts set. Possess robust change management and management expertise to empower enhancements drive change. Expertise working in a shared providers operations setting is a plus. Availability to travel as enterprise requires. Superior data of assorted data base and case management instruments in addition to Microsoft Workplace merchandise and SharePoint. Compensation and Advantages Base wage vary and advantages info for this place are being included in accordance with necessities of assorted state/native pay transparency laws. Please notice that salaries could differ for various people in the identical position primarily based on a number of components, together with however not restricted to location of the position, particular person competencies, education/skilled certifications, {qualifications}/expertise, efficiency within the position and potential for income era (Producer roles solely). Compensation The bottom wage compensation vary] being provided for this position is $150,000.00-$200,000.00 USD. This position can be eligible for an annual short-term incentive bonus. This place will stay posted for no less than three enterprise days from the date posted or till adequate/acceptable candidate slate has been recognized. Firm Advantages WTW offers a aggressive profit bundle which incorporates the next (eligibility necessities apply): Well being and Welfare Advantages: Medical (together with prescription protection), Dental, Imaginative and prescient, Well being Financial savings Account, Commuter Account, Well being Care and Dependent Care Versatile Spending Accounts, Group Accident, Group Crucial…
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