IT Assist Engineer – Aberdeen (On Web site)

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Total Job Operate:- To be a part of a staff that owns key help features as follows: {Hardware} break repair help and management Printer configuration and ongoing management Software program installation and ongoing management Key Tasks:- Wonderful communication skills Appearing as a primary level of contact through phone, e mail or ticket to buyer or inside associated queries To liaise with clients in relation to help queries retaining clients knowledgeable Work to SLAs, private KPIs and strategic goals Creating/Updating KB articles Administration of ServiceNow Ticketing system Preserve coaching updated Get pleasure from working as a part of a staff Expertise:- Wonderful buyer dealing with telephone method Nice analytical abilities and pondering Executing detailed administration directions in a well timed method The flexibility to prioritise workload and work in an organised method Expert use and help of Microsoft Groups, Phrase, Excel and PowerPoint Good working information of O365, Home windows server & Energetic Listing ServiceNow expertise advantageous however not important Work in a earlier helpdesk function advantageous however not important Should be self-motivated and capable of be an efficient staff participant Will need to have delight in delivering the very best Service attainable To be thought-about for this chance it’s important you may have an expert work ethic with glorious consideration to element. Robust buyer dealing with abilities with the flexibility to multitask with accuracy can also be required. ITIL and Microsoft accreditations could be useful however not important. Mayflower is appearing as an Employment Company in relation to this emptiness.
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