Key Account Manager

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Dukem, Ethiopia
SARIA Recruitment

ob Description

Overview

As a key account manager responsible for managing and nurturing relationships with a companys most important clients. your primary focus is on maintaining and growing existing accounts, ensuring client satisfaction, and driving revenue.

Responsibilities:

• Develop and maintain strong, long-term relationships with a portfolio of major clients.
• Acquire a thorough understanding of key customer needs and requirements.
• Expand relationships with existing customers by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers promptly.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and handle complaints to maintain trust.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Identify new opportunities for upselling and cross-selling products and services to existing clients.
• Prepare regular reports of progress and forecasts for internal and external stakeholders using key account metrics.

Additional Qualification

• A deep understanding of the manufacturing industry, including knowledge of production processes, supply chain management, and industry trends.
• Strong negotiation abilities are crucial for handling complex deals, pricing discussions, and contract terms.
• Problem-Solving Abilities.
• Strong Leadership Skills.
• A genuine commitment to understanding and meeting customer needs.

Academic Qualification

• BSc/BA in business administration, Sales or relevant field.

Years of experience

5 + years of Proven experience as a key account manager, in sales and providing solutions.

Salary: Attractive and Negotiable

Location: Dukem, Oromia

Required Number of positions: 1

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