KINGS COLLEGE LONDON: Knowledge & Buyer Perception Officer (Maternity cowl)

About Us

King’s has 5 campuses in central London consisting of greater than 100 buildings ranging in age from the 1780s to the present day. Many are listed and of nice architectural significance. The campuses home a variety of areas, together with teaching and studying environments, leading edge research amenities, two chapels, cafes and eating places, gyms and scholar residences.

As the biggest Skilled Companies staff at King’s, Estates & Services is strengthened by its wide-ranging specialisms. Our capability to ship the Match for King’s providers we aspire to, rests on the expertise, variety, and engagement of our workers, with out whom the availability of world-class amenities to a world-class college wouldn’t be potential.

The Estates & Services (E&F) staff employs greater than 900 folks with an enormous vary of experience and expertise, working and sustaining amenities and offering providers throughout every of those websites to make sure King’s stays one of many world’s prime universities

The Directorate of Estates & Services is dedicated to embedding & championing EDI throughout all its actions, making certain that the college fosters the best potential sense of belonging amongst its various community. We encourage & welcome purposes from throughout the worldwide community & all appointments are made solely on benefit.

The Knowledge and Buyer Perception Officer interim submit is an thrilling alternative to hitch the Group Expertise Staff in Enterprise Companies, Directorate of Estates &Services (E&F). Group Expertise assist the directorate’s strategic intention to ship trusted, responsive and dependable providers that allow the King’s community to make the world a greater place.

We’re searching for a person who will convey collectively a ardour for glorious customer service with the usage of information to encourage and assist the number of groups throughout E&F make significant service enhancements for our workers, college students and guests. The submit holder will report into the Match for King’s Supervisor and work alongside the Match for King’s Administrator. Match for King’s is a customer service and office tradition enchancment programme which all of E&F workers participate in. The submit holder will work alongside a staff who attempt to lead the ethos of this programme by instance.

In regards to the Function

The Knowledge and Buyer Perception Officer brings collectively a ardour for glorious customer service with the usage of information to encourage and assist the number of groups throughout E&F make significant service enhancements for our workers, college students and guests.  The submit holder will report into the Buyer & Tradition Supervisor and work alongside colleagues within the Group Expertise Staff. Group Expertise assist the directorate’s philosophy to ship trusted, responsive and dependable providers that allow the King’s community to make the world a greater place.

You can be liable for making certain the success of our buyer perception conferences, bringing collectively groups from throughout the directorate to collaborate. You’ll hunt down current channels of suggestions in addition to facilitate additional alternatives to realize buyer perception and supply assist to related groups to evaluate and make suggestions for change.

Assured in PowerBI, the function holder will be capable to collate information but in addition articulate a story to assist others interpret that information. This contains internet hosting common conferences and occasions to concentrate on buyer perception, discussing traits and web promoter rating. It is a nice alternative to hitch a staff dedicated to bettering customer experience via a spread of thrilling initiatives.

The profitable candidate will report back to the Buyer and Tradition Supervisor

It is a full time (35 Hours per week), and you’ll be supplied an a set time period contract till 29-August 2025 as it’s a fixed-term maternity cowl

About You

To achieve success on this function, we’re searching for candidates to have the next expertise and expertise:

Important standards

1. Expertise utilizing buyer suggestions to make service enhancements 
2. Expertise in creating and sustaining Energy BI Dashboards 
3. Assured speaker and presenter, with glorious written and spoken English  
4. Capable of encourage and encourage others to realize nice outcomes 
5. Adaptable communicator, capable of have interaction nicely with quite a lot of folks 
6. Assured in utilizing Microsoft Workplace instruments – particularly Outlook, Excel, Phrase, PowerPoint, Types, Groups and SharePoint 
7. Confirmed dedication to ongoing skilled improvement

Fascinating standards

1. Expertise in Larger Schooling and/or Estates & Services 
2. Lean Six Sigma Inexperienced Belt or related
3. Expertise of Buyer Service Excellence Accreditations​ 

Downloading a duplicate of our Job Description

Full particulars of the function and the abilities, information and expertise required will be discovered within the Job Description doc, supplied on the backside of the following web page after you click on “Apply Now”. This doc will present info of what standards shall be assessed at every stage of the recruitment course of.

Additional Data

We delight ourselves on being inclusive and welcoming. We embrace variety and need everybody to really feel that they belong and are linked to others in our community.

We’re dedicated to working with our workers and unions on these and different points, to proceed to assist our folks and to develop a various and inclusive tradition at King’s.

We ask all candidates to submit a duplicate of their CV, and a supporting assertion, detailing how they meet the important standards listed within the advert. If we obtain a robust area of candidates, we might use the fascinating standards to decide on our ultimate shortlist, so please embody your proof in opposition to these the place potential.

To learn how our managers will evaluate your utility, please check out our ‘How we Recruit’ pages.

Interviews are because of be held week commencing seventeenth June

We’re not capable of provide sponsorship for candidates who don’t at the moment possess the fitting to work within the UK.