KINGS COLLEGE LONDON: Programme Officer (Educational Abilities)

Job description

King’s Foundations supplies year-round and summer season programmes to worldwide college students who goal to progress onto King’s Faculty London Undergraduate and Postgraduate programmes.  There are numerous Skilled Providers groups who work intently with teaching workers throughout the portfolio of programmes to offer administrative help together with the Programmes, Pupil Expertise, High quality Assurance, Know-how Enhanced Studying (TEL) and Enterprise Help groups.   

The Programmes Officer (Educational Abilities) works alongside the opposite members of the Programmes crew to help the Educational Abilities provision, offering front-line help to college students and tutorial workers in a seamless and efficient method.  They’re accountable for important work supporting the supply of the Common and Built-in Educational Abilities provision (together with timetabled lessons, 1-2-1 appointments and workshops), serving to to make sure that these run effectively and successfully.   

The Programmes Officer (Educational Abilities) ought to have sturdy communication skills, a proactive strategy and a eager eye for accuracy and element so as to ship a superb pupil and workers expertise. 

The function is based totally at Bush Home on the King’s Strand Campus, though you might be required to travel to different campuses every so often.  King’s Faculty London function a hybrid working programme with a minimal of 40-60% time spent on campus. Moreover, there are intervals which will likely be tough to take go away all year long though we’ve got procedures that goal to permit workers to take go away on a good foundation. 

This submit will likely be supplied on an indefinite contract. It is a full-time submit (35 hours)- 100% full time equal

Key obligations

• Present front-line help to college students and workers by means of the Educational Abilities inbox.  Guarantee enquiries associated to the Common and Built-in Educational Abilities provision are responded to as acceptable inside agreed timeframes, taking duty for responding on to extra complicated enquiries and escalating to the Educational Abilities Coordinator/tutors/line supervisor when required. 
• Help the timetabling, teaching, attendance monitoring and on-line (web site and VLE) provision for the Educational Abilities help and teaching. To make use of techniques and databases accordingly, and in accordance with finest observe.  
• Guarantee consistency of service and knowledge, figuring out and resolving points in response to altering priorities. 
• Actively take part within the improvement and enchancment of processes to help college students and tutorial workers, by figuring out and suggesting service enhancements primarily based on stakeholder suggestions. 
• Take private accountability for the info high quality of pupil data, making certain data are precisely maintained in accordance with the agreed retention schedules.  
• Work flexibly as a part of a crew, supporting others in occasions of high-volume exercise, supporting the training and development of latest workers members. 
• Take duty for personal efficiency and improvement, by means of agreeing clear efficiency aims, sustaining up-to-date data, and reflecting on personal efficiency. 
• Guarantee all work is carried out in an expert and well timed method, with acceptable confidentiality and sensitivity. Keep an up-to-date data of the info safety necessities and to help Freedom of knowledge and topic entry requests. 
• To supply help to the Programmes Group within the provision of Reception cowl, and administrative help to the opposite KF programmes when it’s wanted. 
• Perform different affordable obligations commensurate with the grading of the submit as required. 

The above record of obligations is probably not exhaustive, and the submit holder will likely be required to undertake such duties and obligations as might fairly be anticipated throughout the scope and grading of the submit.

Abilities, data, and expertise 

Important standards

1.      Glorious time management and organisational expertise.  A capability to work beneath stress to finish a variety of competing priorities, with tight deadlines  

2.      Glorious written and oral communication skills together with the power to draft paperwork/correspondence autonomously to a broad vary of audiences 

3.      Expertise of stakeholder management, capability to work with a broad vary of stakeholders in an expert and guaranteed method  

4.      Sturdy numeracy expertise and talent to analyse complicated numerical knowledge (e.g. evaluation marksheets) 

5.      Glorious working data of Microsoft Phrase, Excel, PowerPoint and Outlook. Expertise in using databases 

6.      Expertise of working in a buyer going through atmosphere with a data of the best way to handle complaints and repair setbacks in an expert and environment friendly method, with a dedication to private accountability and steady enchancment 

7.      A methodical however versatile strategy to work, sustaining a excessive degree of accuracy, even when working beneath stress 

8.      A capability to work proactively, each independently and collaboratively as a part of a crew 

9.      A dedication to equality and variety within the office 

Fascinating standards

1.      Diploma degree or equal qualification or expertise 

2.      Expertise of utilizing digital studying environments  

Additional data

About King’s Centre for Worldwide Training and Languages  

 King’s Centre for Worldwide Training and Languages a brand new, cross-cutting Centre designed to widen the tutorial attain of King’s. It brings collectively three current areas: King’s Foundations, Summer season Programmes, and King’s Language Centre. This brings collectively worldwide pathway provision, pre sessional programmes, pre-UG summer season programs, UG summer season modules, UG language modules, bespoke language programmes for the community and our companions and tutorial expertise provision for all King’s college students.  

Every of those areas are nicely established, revered and recognised inside and past the King’s community. The Centre is concentrated on enabling collaboration between the three departments to additional advance our work in selling instructional excellence and supporting and enhancing the scholar expertise. The Centre has vital experience in Worldwide Training and makes a major contribution to the wealthy and various make-up of the King’s pupil physique.

**About King’s Foundations **

King’s Foundations is a number one centre for English for Educational Functions (EAP) and pathway education throughout the HE sector, accredited by the British Council. As one of many largest suppliers of pathway education, we welcome over 2,500 college students every year throughout our King’s Worldwide Basis Programmes and our vary of Pre-sessional Programmes, with programmes supplied on-line, on campus and in a blended approach. We additionally provide a variety of brief programs with companions and help all King’s college students by means of contributing to a variety of co-curricular tutorial expertise and language improvement programs.  

Our mission is to help a various group of learners to realize their potential at King’s, supporting college students to grow to be unbiased and inquisitive learners. King’s Foundations is dwelling to roughly 80 everlasting workers, rising to round 150 throughout our busy summer season months.  We champion a forward-thinking strategy to education and take a digitally-enabled strategy throughout all elements of education. During the last 6 years, the division has seen vital deliberate development in help of King’s Imaginative and prescient 2029, with annual earnings of over £20m.