Onboarding Specialist

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• Serve as the primary point of contact for property owners and managers during the onboarding process, guiding them through the necessary steps to add their apartments to our managed listings.
• Conduct initial assessments of new apartment properties to evaluate their suitability for inclusion in our portfolio, including reviewing property documentation, inspecting units, and assessing amenities and features.
• Collaborate with property owners and account managers to address any issues or concerns identified during the assessment process, providing guidance and support to ensure that properties meet our standards for quality and compliance.
• Coordinate with internal teams, including guest relationship managers, marketing teams, and cleaning/maintenance staff, photographer, to facilitate the onboarding process and ensure that new apartments are ready for listing and marketing.
• Work on finalizing apartments in terms of interior decoration and get necessary furniture, essentials, or decorative items needed from the market to finalize the listing and prepare it for a photoshoot.
• Assist property owners and managers in creating detailed property listings (manuals), including writing descriptions, engaging photographs, and creating virtual tours or videos to showcase apartment units and amenities.
• Provide ongoing support to property owners and managers post-onboarding, serving as a resource for questions, concerns, or requests related to property management and tenant relations.
• Maintain accurate records on all platforms including Airbnb, Booking.com, VRBO and ensure they are properly listed on our channel manager. Also maintain proper documentation of all onboarding activities, including property information, contracts, and communications with property owners and managers.

Job Details

Preferred Candidate

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