Onsite IT Assist Engineer

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Function: Onsite IT Assist Engineer Location: Houstan, Texas, USA (Onsite working) Wage: Versatile depending on expertise We’re working with a world, main organisation who’re in over 100 international locations throughout the globe, who require an IT Assist Engineer based mostly in Houston, Texas the place you’ll concentrate on offering IT companies to finish customers. This can be a head to head position, working within the workplace 5 days per week. You’ll carry out Incident & Downside management, Root Trigger Evaluation and Decision for all related tickets. Additionally, you will co-ordinate with the Service Desk and Third-Occasion distributors to handle all On-Website Technical Assist requests to Decision and Closure. Expertise and expertise required: Proficiency in MS365, Azure Cloud companies, Lively Listing, and Microsoft Home windows. Familiarity with helpdesk ticketing methods (ITSM instruments) Ideally, ITIL and MCSE certified. Robust customer service orientation, good communication, teamwork and interpersonal expertise. Potential to problem-solve complicated {hardware} and software program points and function below personal initiative. Data of quite a lot of OS, Wifi, community fundamentals, software program, and methods. The position is totally onsite based mostly in Houston, and you’ll be anticipated to decide to working full time within the workplace, please take into account this when making use of for the position. You have to be a citizen of the USA and maintain the related proper to work documentation to achieve success in your software. In case you are within the position and want to apply, please click on on the hyperlink or contact Tom Bartlett at Jumar to be thought-about. We take nice satisfaction in representing socially accountable shoppers who not solely prioritise diversity and inclusion but in addition actively fight social inequality. Collectively, we’ve the power to make a profound affect on fostering a extra equitable and inclusive society. By working with us, you turn out to be a part of a motion devoted to selling a various and inclusive workforce.
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