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Position: Onsite IT Assist Engineer Location: Houstan, Texas, USA (Onsite working) Wage: Versatile depending on expertise We’re working with a world, main organisation who’re in over 100 international locations throughout the globe, who require an IT Assist Engineer based mostly in Houston, Texas the place you’ll deal with offering IT companies to finish customers. This might be a nose to nose function, working within the workplace 5 days per week. You’ll carry out Incident & Downside management, Root Trigger Evaluation and Decision for all related tickets. Additionally, you will co-ordinate with the Service Desk and Third-Get together distributors to handle all On-Website Technical Assist requests to Decision and Closure. Abilities and expertise required: Proficiency in MS365, Azure Cloud companies, Lively Listing, and Microsoft Home windows. Familiarity with helpdesk ticketing methods (ITSM instruments) Ideally, ITIL and MCSE certified. Sturdy customer service orientation, good communication, teamwork and interpersonal expertise. Capacity to problem-solve advanced {hardware} and software program points and function beneath personal initiative. Information of a wide range of OS, Wifi, community fundamentals, software program, and methods. The function is absolutely onsite based mostly in Houston, and you may be anticipated to decide to working full time within the workplace, please contemplate this when making use of for the function. You have to be a citizen of the USA and maintain the related proper to work documentation to achieve success in your utility. In case you are within the function and wish to apply, please click on on the hyperlink or contact Tom Bartlett at Jumar to be thought of. We take nice pleasure in representing socially accountable purchasers who not solely prioritise diversity and inclusion but additionally actively fight social inequality. Collectively, we’ve the power to make a profound impression on fostering a extra equitable and inclusive society. By working with us, you grow to be a part of a motion devoted to selling a various and inclusive workforce.
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