Onsite IT Assist Engineer

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Function: Onsite IT Assist Engineer Location: Houstan, Texas, USA (Onsite working) Wage: Versatile depending on expertise We’re working with a world, main organisation who’re in over 100 nations throughout the globe, who require an IT Assist Engineer based mostly in Houston, Texas the place you’ll give attention to offering IT providers to finish customers. This will probably be a nose to nose function, working within the workplace 5 days per week. You’ll carry out Incident & Downside management, Root Trigger Evaluation and Decision for all related tickets. Additionally, you will co-ordinate with the Service Desk and Third-Celebration distributors to handle all On-Website Technical Assist requests to Decision and Closure. Abilities and expertise required: Proficiency in MS365, Azure Cloud providers, Energetic Listing, and Microsoft Home windows. Familiarity with helpdesk ticketing techniques (ITSM instruments) Ideally, ITIL and MCSE certified. Sturdy customer service orientation, good communication, teamwork and interpersonal expertise. Skill to problem-solve complicated {hardware} and software program points and function beneath personal initiative. Information of quite a lot of OS, Wifi, community fundamentals, software program, and techniques. The function is absolutely onsite based mostly in Houston, and you may be anticipated to decide to working full time within the workplace, please contemplate this when making use of for the function. You have to be a citizen of the USA and maintain the related proper to work documentation to achieve success in your utility. If you’re within the function and want to apply, please click on on the hyperlink or contact Tom Bartlett at Jumar to be thought of. We take nice pleasure in representing socially accountable purchasers who not solely prioritise diversity and inclusion but in addition actively fight social inequality. Collectively, now we have the power to make a profound impression on fostering a extra equitable and inclusive society. By working with us, you turn into a part of a motion devoted to selling a various and inclusive workforce.
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