Onsite IT Assist Engineer

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Position: Onsite IT Assist Engineer Location: Houstan, Texas, USA (Onsite working) Wage: Versatile depending on expertise We’re working with a world, main organisation who’re in over 100 nations throughout the globe, who require an IT Assist Engineer primarily based in Houston, Texas the place you’ll concentrate on offering IT companies to finish customers. This will probably be a head to head function, working within the workplace 5 days per week. You’ll carry out Incident & Drawback management, Root Trigger Evaluation and Decision for all related tickets. Additionally, you will co-ordinate with the Service Desk and Third-Get together distributors to handle all On-Website Technical Assist requests to Decision and Closure. Abilities and expertise required: Proficiency in MS365, Azure Cloud companies, Energetic Listing, and Microsoft Home windows. Familiarity with helpdesk ticketing methods (ITSM instruments) Ideally, ITIL and MCSE certified. Robust customer service orientation, good communication, teamwork and interpersonal abilities. Capacity to problem-solve advanced {hardware} and software program points and function beneath personal initiative. Data of quite a lot of OS, Wifi, community fundamentals, software program, and methods. The function is absolutely onsite primarily based in Houston, and you’ll be anticipated to decide to working full time within the workplace, please contemplate this when making use of for the function. You should be a citizen of the USA and maintain the related proper to work documentation to achieve success in your utility. In case you are within the function and want to apply, please click on on the hyperlink or contact Tom Bartlett at Jumar to be thought-about. We take nice satisfaction in representing socially accountable shoppers who not solely prioritise diversity and inclusion but additionally actively fight social inequality. Collectively, we’ve the power to make a profound affect on fostering a extra equitable and inclusive society. By working with us, you change into a part of a motion devoted to selling a various and inclusive workforce.
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