Onsite IT Assist Engineer

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Position: Onsite IT Assist Engineer Location: Houstan, Texas, USA (Onsite working) Wage: Versatile depending on expertise We’re working with a worldwide, main organisation who’re in over 100 international locations throughout the globe, who require an IT Assist Engineer primarily based in Houston, Texas the place you’ll give attention to offering IT providers to finish customers. This will probably be a head to head function, working within the workplace 5 days per week. You’ll carry out Incident & Drawback management, Root Trigger Evaluation and Decision for all related tickets. Additionally, you will co-ordinate with the Service Desk and Third-Celebration distributors to handle all On-Web site Technical Assist requests to Decision and Closure. Abilities and expertise required: Proficiency in MS365, Azure Cloud providers, Lively Listing, and Microsoft Home windows. Familiarity with helpdesk ticketing techniques (ITSM instruments) Ideally, ITIL and MCSE certified. Sturdy customer service orientation, good communication, teamwork and interpersonal expertise. Capacity to problem-solve complicated {hardware} and software program points and function beneath personal initiative. Information of quite a lot of OS, Wifi, community fundamentals, software program, and techniques. The function is totally onsite primarily based in Houston, and you may be anticipated to decide to working full time within the workplace, please think about this when making use of for the function. You have to be a citizen of the USA and maintain the related proper to work documentation to achieve success in your software. If you’re within the function and want to apply, please click on on the hyperlink or contact Tom Bartlett at Jumar to be thought of. We take nice pleasure in representing socially accountable purchasers who not solely prioritise diversity and inclusion but additionally actively fight social inequality. Collectively, we now have the power to make a profound impression on fostering a extra equitable and inclusive society. By working with us, you change into a part of a motion devoted to selling a various and inclusive workforce.
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