Onsite IT Help Engineer

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Position: Onsite IT Help Engineer Location: Houstan, Texas, USA (Onsite working) Wage: Versatile depending on expertise We’re working with a world, main organisation who’re in over 100 international locations throughout the globe, who require an IT Help Engineer primarily based in Houston, Texas the place you’ll deal with offering IT providers to finish customers. This shall be a head to head position, working within the workplace 5 days per week. You’ll carry out Incident & Downside management, Root Trigger Evaluation and Decision for all related tickets. Additionally, you will co-ordinate with the Service Desk and Third-Social gathering distributors to handle all On-Web site Technical Help requests to Decision and Closure. Abilities and expertise required: Proficiency in MS365, Azure Cloud providers, Energetic Listing, and Microsoft Home windows. Familiarity with helpdesk ticketing techniques (ITSM instruments) Ideally, ITIL and MCSE certified. Sturdy customer service orientation, good communication, teamwork and interpersonal abilities. Means to problem-solve advanced {hardware} and software program points and function below personal initiative. Data of a wide range of OS, Wifi, community fundamentals, software program, and techniques. The position is absolutely onsite primarily based in Houston, and you may be anticipated to decide to working full time within the workplace, please think about this when making use of for the position. You have to be a citizen of the USA and maintain the related proper to work documentation to achieve success in your utility. In case you are within the position and want to apply, please click on on the hyperlink or contact Tom Bartlett at Jumar to be thought of. We take nice satisfaction in representing socially accountable purchasers who not solely prioritise diversity and inclusion but additionally actively fight social inequality. Collectively, we now have the power to make a profound affect on fostering a extra equitable and inclusive society. By working with us, you turn out to be a part of a motion devoted to selling a various and inclusive workforce.
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