Onsite IT Help Engineer

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Function: Onsite IT Help Engineer Location: Houstan, Texas, USA (Onsite working) Wage: Versatile depending on expertise We’re working with a world, main organisation who’re in over 100 international locations throughout the globe, who require an IT Help Engineer based mostly in Houston, Texas the place you’ll deal with offering IT providers to finish customers. This might be a nose to nose function, working within the workplace 5 days per week. You’ll carry out Incident & Drawback management, Root Trigger Evaluation and Decision for all related tickets. Additionally, you will co-ordinate with the Service Desk and Third-Celebration distributors to handle all On-Website Technical Help requests to Decision and Closure. Abilities and expertise required: Proficiency in MS365, Azure Cloud providers, Energetic Listing, and Microsoft Home windows. Familiarity with helpdesk ticketing techniques (ITSM instruments) Ideally, ITIL and MCSE certified. Sturdy customer service orientation, good communication, teamwork and interpersonal expertise. Capability to problem-solve complicated {hardware} and software program points and function below personal initiative. Data of a wide range of OS, Wifi, community fundamentals, software program, and techniques. The function is totally onsite based mostly in Houston, and you’ll be anticipated to decide to working full time within the workplace, please take into account this when making use of for the function. You should be a citizen of the USA and maintain the related proper to work documentation to achieve success in your software. In case you are within the function and want to apply, please click on on the hyperlink or contact Tom Bartlett at Jumar to be thought-about. We take nice pleasure in representing socially accountable shoppers who not solely prioritise diversity and inclusion but in addition actively fight social inequality. Collectively, now we have the power to make a profound influence on fostering a extra equitable and inclusive society. By working with us, you turn out to be a part of a motion devoted to selling a various and inclusive workforce.
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