Onsite IT Help Engineer

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Position: Onsite IT Help Engineer Location: Houstan, Texas, USA (Onsite working) Wage: Versatile depending on expertise We’re working with a world, main organisation who’re in over 100 nations throughout the globe, who require an IT Help Engineer based mostly in Houston, Texas the place you’ll deal with offering IT companies to finish customers. This can be a head to head function, working within the workplace 5 days per week. You’ll carry out Incident & Drawback management, Root Trigger Evaluation and Decision for all related tickets. Additionally, you will co-ordinate with the Service Desk and Third-Social gathering distributors to handle all On-Website Technical Help requests to Decision and Closure. Expertise and expertise required: Proficiency in MS365, Azure Cloud companies, Lively Listing, and Microsoft Home windows. Familiarity with helpdesk ticketing programs (ITSM instruments) Ideally, ITIL and MCSE certified. Robust customer service orientation, good communication, teamwork and interpersonal expertise. Potential to problem-solve complicated {hardware} and software program points and function beneath personal initiative. Data of a wide range of OS, Wifi, community fundamentals, software program, and programs. The function is totally onsite based mostly in Houston, and you can be anticipated to decide to working full time within the workplace, please contemplate this when making use of for the function. You should be a citizen of the USA and maintain the related proper to work documentation to achieve success in your software. If you’re within the function and want to apply, please click on on the hyperlink or contact Tom Bartlett at Jumar to be thought-about. We take nice satisfaction in representing socially accountable shoppers who not solely prioritise diversity and inclusion but additionally actively fight social inequality. Collectively, we now have the power to make a profound impression on fostering a extra equitable and inclusive society. By working with us, you turn into a part of a motion devoted to selling a various and inclusive workforce.
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