Power Specialist RES – Leicester

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Be part of us in our mission to convey feel-good energy We care immensely about our clients, and we’re all about making this entire energy factor means simpler for them. Like, very easy. Taking full possession and accountability of delivering distinctive service to our clients is de facto necessary to us, that is why; Nexties unfold optimistic energy We like spreading the feel-good energy in every little thing we do, embracing the power of positivity and inclusivity. Are you obsessed with customer service and delivering the last word customer experience? Do you drive change? Have you ever ever needed to work in an atmosphere the place you are trusted to make the choices? Are you excited to play your half in making a distinction on a regular basis to drive a extra sustainable planet? Are you resilient when coping with challenges? If this sounds such as you then we wish to know! Nexties are throughout it Our clients are our precedence – we try to at all times be on the prime of our sport, ensuring we’re there to reply their each query. We empower our Nexties to develop, drive your individual improvement, be creative and proactive. We’re buyer obsessed. No two days are the identical at E.ON Subsequent. Every day presents a novel alternative to assist our clients determine their wants and we belief you to ship good buyer experiences by actively offering environment friendly and educated options, and utilizing our state-of-the-art tech to do it. Don’t fret if you do not know rather a lot about energy – we offer full coaching and studying pathways to equip you with the abilities and information wanted to ship these good buyer experiences. We additionally anticipate you to be curious to continue learning in an effort to be at your greatest. Nexties work arduous, play arduous and repeat Nexties give their greatest, keeping track of the way you’re performing and smashing our targets. We do not simply wish to succeed, we additionally assist one another to succeed. We have fun our successes, giving one another massive staff shout- outs. Our weekly socials are nice enjoyable. Our versatile hybrid working strategy means we cut up our working week between house and your devoted hub, sometimes 2-3 days per week within the hub. We name them hubs as an alternative of places of work – at E.ON Subsequent we’re a household and our hubs create that a lot wanted bodily area to work collectively, be taught from one another and collaborate on a few of these nice concepts. Need to hear extra? As an Power Specialist you will be a part of our buyer operations and have crucial job – wowing our clients. You may personal the customer experience finish to finish and constantly ship distinctive service, taking full duty on your buyer’s journey. You may be empowered to take care of all our clients over the cellphone and by way of electronic mail, coping with every little thing from billing to meter exchanges – making our clients blissful in each interplay. We all know that working finish to finish means you’ll cope with a wide range of queries and typically these may be difficult so you will want to have the ability to empathise with clients and go above and past to verify their issues are resolved with unbelievable options. You may be considering in your toes and utilizing your initiative to make your individual choices. We work fast-paced to satisfy our buyer demand however don’t be concerned – we face challenges collectively, we assist each other by way of each drawback. Right here at E.ON Subsequent we care about one another and our enterprise, so sitting comfortably is not our factor. We deal with one another with respect, give open and trustworthy suggestions to assist us develop. We embrace our variations, give you creative concepts and options to assist us constantly enhance the corporate and our customer experience. We put money into our Nexties as a result of we all know our persons are the rationale for our success. Because of this our Employer Worth Proposition makes us an employer of alternative for excellent individuals trying to make local weather motion really feel good. Are we tempting you? What we want from you…. ? A ardour for delivering an distinctive customer experience ? Resilient and excited to resolve advanced issues ? Good English expertise each written and verbal ? A dedicated staff participant ? Skill to suppose in your toes in a fast-paced atmosphere ? Confidence in making necessary choices ? Drive to determine and implement change ? Dedication to offer an excellent buyer journey What you will obtain from us ? 26 days vacation plus financial institution holidays AND a assure of your birthday off ? Entry to a wide range of market main versatile advantages resembling shopping for additional holidays, reductions on days out, meals and retail vouchers, health and wellbeing choices, plus many extra ? A beneficiant pension scheme ? Work life stability – we work Monday-Friday 9AM-5PM to service our clients and ensure they’ve an unforgettable expertise. ? Weekly socials the place we get collectively as a household to wind down ? Belief – you are chargeable for your buyer experiences and your individual improvement ? Possession and accountability- – you and your staff will resolve the way you handle your time, as a result of we all know you will care about one another, our clients, enterprise and planet The necessities ? Wage of 24,195- 26,010 every year depending on expertise ? Working atmosphere: Versatile hybrid working – anticipated within the workplace 2-3 days per week ? For all profitable candidates. Because of the nature of this position your employment will probably be topic to a fundamental DBS (Disclosure Barring Service) examine being carried out by ourselves by way of a third occasion service supplier We’re dedicated to equal alternatives and actively promote a various and inclusive working atmosphere, the place everybody may be their greatest. We realise the most effective individuals convey their energy at totally different occasions, so we’re blissful to speak versatile working. We provide a variety of versatile working choices, together with full time, half time, variable begin and ending occasions.
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