Product & Handover Specialist – Al Futtaim Group

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Overview of the function:

• Welcoming prospects in a pleasant {and professional} manner and guarantee a easy switch to the sales division while establishing the purchasers’ necessities.
• Constantly ship an academic, immersive, and thrilling expertise to all future prospects and conducting check drives in addition to put together the purchasers for his or her future with a automobile, setup the automobile for the client, going by means of all of the options of the automobile and in a position to reply any query associated to electrical mobility and the model.

What you’ll do:    

• Delivering a heat welcome to all walk-in prospects rapidly and as proficiently as attainable, by coordinating with workers and prospects.
• Welcome all Showroom guests, log causes for go to and forwarding to related group members
• Offering glorious and a pleasant customer experience as per firm coverage and procedures
• Resolving buyer queries promptly, inside firm pointers, earlier than escalating to increased stage if crucial
• Attending to buyer wants, perceive their necessities in order that most variety of enquiries are dealt with rapidly and forwarded on responsibly
• Assist sales group to: Obtain month-to-month unit sale targets by taking the client on a structured “one provide” journey 
• Logging Visits (together with time, date and customer particulars)
• Seize buyer knowledge in DMS (check drive, ID particulars, e-mail tackle, and so forth.).
• Sustaining an up-to-date data of personnel and procedures
• Car preparation in keeping with requirements.
• Handover automobiles to prospects in a buyer centered and tailor-made method.
• Obtain 100% of the necessary required coaching as per Al Futtaim and OEM necessities
• Guarantee data of competitors actions to have the ability to counter buyer arguments.

Job Particulars

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