Restaurant Manager and Assistant Restaurant Manager – Career Hunters

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Job Title: Restaurant Manager

Reports to: Operation Manager

Key Responsibilities:

• To recommend and implement changes or innovations in procedures, equipment to the General Manager
• To monitor all Opening and Closing Procedures and follow up and training where required
• Assist in developing and implementing formal training plans for team members
• To concentrate and focus on the restaurant area during service hours.

Communication:

• To operate an efficient and accurate administration process in order to meet internal requirements
• To take charge of daily briefing in the absence of the Manager on Duty to ensure that the team receives the following information
• Changes in procedure
• Station assignments
• VIP arrivals and notes
• Additional staff requirements during busy periods, schedule change
• All team members to be aware of the monthly targets with regards to revenue – up selling and cross selling
• Quality improvements and upgrades sales improvement

• Co-ordinate with Executive Chef and implement systematic testing of new products and experimental projects to upgrade the services or procedures at Roka
• To achieve strong effective selling through trained and motivated employees and to maintain records of all trainings conducted within the outlets

General:

• To carry out the duty managers shift, overlooking opening and closing procedures in order to meet management requirements
• To direct and organize the implementation of new incentive programs
• Implement new and update SOP’s, ensure adequate training to the team members
• To monitor and check guest satisfaction
• To control operating and merchandising costs
• Assist the Manager on Duty to maintain the highest standards of food hygiene
• Assist the Manager on Duty to maintain good Health and Safety Standards
• To consistently strive for quality of service that will increase volume sales and profit and provide consistency in our experience to our guests
• to conduct performance appraisals for all the FOH team members

Customer Focus:

• Actively seeks feedback from customers rather than wait for complaints
• Critically evaluates one’s own performance and consistently sets high standards
• Insists on clarity of roles, functions, and tasks Maintains systems of information, ensures procedures are being followed
• Is always concerned with maintaining standards accuracy and quality

Leadership:

• Coaches team members on the job, gives demonstrations for “on the job” training.
• Uses questions in a coaching style to encourage others to solve problems themselves.
• Monitors performance assesses staff objectively and recommends training/development options to improve skill levels.
• Identifies and explores weak links in the team and supports them.
• Provides guidance, support, and constructive feedback to enhance other capabilities.
• Distributes work equitably and according to the abilities of the team.
• Reviews progress on agreed time scales to ensure delegated work is completed on time.
• Communicates frequently a realistic picture of future so people know what must be done and why.
• Leads by example, displays behaviors which reflect the desired work norms and values
• To represent the management and owners in a positive way at all times

Teamwork

• Gives credit and recognition to others.
• Talks frequently about the importance of considering other departments as part of the overall team.
• Works with and supports others as part of a team both within and across functions.
• Encourages two-way communications, confirms the message has been understood and seeks feedback.
• Convey a message, verbally or in writing to both individual and groups.
• Shows awareness / sensitivity/ tolerance towards cultural differences by moderating own cultural behaviors.
• Encourages teamwork within the team as well as with other teams, departments, and divisions

Personal Impact:

• Remains calm under pressure.
• Understands own limitations and openly discusses problems.
• Plans ahead and produces a plan or work in which tasks are prioritized and actioned to meet requirements.
• Monitors progress, establishes milestones and follows up to ensure that work is being done as per schedule.
• Ensures that problem areas identified and changes in plans, if any, are clearly communicated to the persons concerned.
• Strikes a balance between work and personal life.
• Organizes work and reviews priorities to suit changing needs

Job Details

Preferred Candidate

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