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A quick-growing FinTech enterprise is presently looking for a extremely motivated and arranged particular person to hitch their Account Management crew because the Operations Manager. In this position, you’ll present essential assist to our Account Managers, guaranteeing clean and environment friendly operations inside our Financial Adviser enterprise. As the Operations Manager, you’ll play a pivotal position in sustaining robust consumer relationships and driving operational excellence.
You can be primarily based out of the London City workplace, with 2 days per week working from house. Along with a fundamental wage of as much as £45,000 every year, additionally, you will obtain a discretionary annual bonus, 25 days vacation (plus financial institution holidays), non-public medical insurance, worker health and wellness reductions, a cycle to work scheme, month-to-month blissful hours and crew lunches, and lunch and study coaching periods.
As Operations Manager, your obligations will embody:
- Assist the Account Managers within the day-to-day operations of consumer accounts, guaranteeing all deliverables are met on time and with the best degree of high quality.
- Collaborate with cross-functional groups, together with Onboarding, Compliance, and Projects, to coordinate consumer onboarding, mission implementations, and ongoing service enhancements.
- Act as the important thing level of contact for Advisers, responding promptly to inquiries and offering distinctive customer service.
- Monitor and handle key efficiency metrics, guaranteeing compliance with service degree agreements and efficiency targets.
- Assist within the preparation of consumer reviews, shows, illustrations, and different deliverables, utilising related information and insights to assist account management actions.
- Conduct common crew conferences, to evaluate efficiency, tackle considerations, and establish alternatives for progress.
- Develop and keep robust relationships with Advisers, appearing as a trusted supplier and strategic accomplice to drive consumer satisfaction and retention.
- Support the Account Manager in figuring out upsell and cross-sell alternatives inside consumer accounts and help within the preparation of proposals.
- Assist within the training and development of junior crew members, offering steering and assist to foster their skilled progress.
- Fielding phone calls, coaching periods and responding to incoming enquiries from our Adviser companions
We are on the lookout for an Operations Manager who has the next abilities and expertise:
- Proven expertise in an identical position, ideally inside the monetary companies trade or fintech sector.
- Strong organizational abilities with the power to handle a number of priorities and meet deadlines in a fast-paced atmosphere.
- Excellent verbal and written communication skills, with a eager consideration to element.
- Proficiency in Microsoft Office Suite.
- Demonstrated problem-solving skills and analytical abilities to establish and resolve operational points.
- Client-centric mindset with a powerful concentrate on delivering distinctive customer service.
- Ability to construct and keep efficient relationships with companions, shoppers and inside stakeholders.
- Ability to adapt rapidly to altering enterprise necessities and work properly below strain.
They are increasing, making this can be a good place in the event you’d prefer to have a major influence on an organization’s early progress and to develop your position and profession because the enterprise evolves.
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