Senior Analyst – Course of Enchancment – Al Futtaim Group

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Overview of the function

As a member of the Course of Enchancment group for Finance Shared Providers Centre, the affiliate has to assist the MIS-PI supervisor in delivering reporting and analytical assist.

• Put together a Strong, well timed, and correct governance dashboard of all FSSC towers like I2P, O2C, Treasury, Tax, and R2R for month-to-month critiques with senior management.
• Be certain that the info integrity is of the very best high quality, on time, and correct. 
• Help FSSC management in optimization of enterprise reporting.
• Coordinate with IT for automation of assorted studies & dashboards (Alteryx, tableau, SAP, and many others.)
• Drive SLA efficiency governance and reporting for FSSC.
• Lead and assist course of enchancment initiatives inside the FSSC to boost effectivity, cut back prices, and enhance service supply.
• Carry out root trigger evaluation to establish underlying points and challenges affecting course of efficiency.
• Conduct an in-depth evaluation of current FSSC processes to establish areas for enchancment and optimization.
• Put together month-to-month buyer dashboards, BRM pack, and KPI reporting and drive NPS & CSAT for the complete FSSC group

What you’ll do

Knowledge management, evaluation, and reporting

• Accountable for producing, sustaining, consolidating, and monitoring numerous Every day/Weekly/Month-to-month MIS studies throughout numerous FSSC processes like I2P, O2C, Treasury, Tax, and R2R.
• Analyse information and studies from numerous sources like SAP, BPC, Energy BI, Alteryx, Tableau, and many others., and supply actionable insights and strategies.
• Be certain that studies are contextual – present info primarily based on the target market.
• Flow into studies to FSSC inner & exterior clients (e.g., CFOs, Controllers, Tower heads, and many others.) on a Every day/Weekly/Month-to-month foundation and handle observations.
• Put together dashboards and displays for buyer councils, enterprise evaluate conferences, and assist reporting necessities from tower heads.

Efficiency Reporting of all FSSC Towers (KPIs, SLAs, C- SAT, NPS)

• Put together Productiveness, KPIs, and SLA studies for every tower on a month-to-month foundation and flow into them to FSSC tower heads with correct explanations and exceptions.
• Comparative evaluation of the efficiency and developments towards the plan & prior 12 months guaranteeing it accommodates all of the required info to clarify main variances and replicate evolving enterprise developments.
• Schedule dialogue with tower heads for evaluate of KPI/SLA performances and plan for enhancements/targets.
• Conduct NPS and CSAT survey on an annual foundation and share detailed evaluation with the Management group.

Technical Abilities

• Intently work with the IT demand supervisor to make sure studies are being automated and accessible on a real-time foundation.
• Proficient in engaged on RPA instruments e.g., Automation Wherever, Blue Prism, and Excel VBA.
• Means to work on massive information analytics and system integration.

Job Particulars

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