Senior Buyer Service Advisor

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What you’ll do ?  It is a teaching & efficiency growth function the place you might be anticipated to make use of quite a lot of abilities to maximise efficiency and customer experience throughout all related cross purposeful groups.   To are anticipated to be subject material specialists, chargeable for the upkeep of all regulatory & nonregulatory coaching throughout the CSC, figuring out efficiency gaps and delivering teaching plans to fulfill their full potential.  That is an office-based place with our workplace positioned in Newton Heath, Manchester Please word, it is a full-time place, working 5 days out of seven together with some weekends. What we provide   Aggressive wage   Paid holidays and sick pay  Complete advantages package deal together with pension, life assurance, worker help program, worker referral scheme, worker reductions together with excessive road manufacturers, cycle 2 work scheme and low cost on Johnson Controls security merchandise  Intensive product and on the job/cross coaching alternatives with excellent sources obtainable  Encouraging and collaborative workforce atmosphere  Profession growth by way of numerous profession ladders together with Buyer Service  Dedication to safety by way of our Zero Hurt coverage  Entry to enterprise useful resource teams  Coaching on our firm values  How you’ll do it ?  Supply of normal teaching one to 1 conferences with contact centre brokers and growing teaching plans  Duty for sustaining regulatory & nonregulatory data and delivering this to the CSC Proactively deal with buyer calls in accordance with the wants of the enterprise assembly personal and workforce KPI’s  Suggestions for course of enhancements and put options into follow to repeatedly enhance our service and improve customer experience Determine, construct and preserve constructive relationships with L&D leads, utilising this relationship to develop and ship coaching plans What we search for ?  Contact centre expertise Expertise of efficiently driving efficiency by way of teaching   Capability to flex and ship in a fast-paced atmosphere Capability to interact, problem and affect Obtained or conscious of recognised teaching and growth {qualifications} (CIPD, CPD for instance)  In a position to apply LEAN Six Sigma Greenbelt or methods pondering methodology to course of enchancment  Consideration to element #LI-JB3 #LI-Onsite
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