Visible JobsLatest Jobs from Romania Jobs Grundfos Today.
<p><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"><span>Contribute to a thriving sales team whilst delivering world class customer services through various Customer channels i.e., telephone, E-mail, live chat, instant messaging etc. Provide Customer contact resolution on general and potentially complex inquiries within a timely manner (as predefined by Group guidelines) to resolve and decide on the further processing of business transactions based on defined processes. Support Order Entry related support to Customers and sales teams. Support managing and optimizing Customer inquiries to allow for timely completion. Ensure Documentations/claims are addressed quickly, precisely, and justly for customer payment preparations. </span></span></span></span></p>
<p><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"> </span></span></span></p>
<p><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"><span><b style="font-weight:bold">Your main responsibilities:</b></span></span></span></span></p>
<ul type="disc">
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Provide primary support for both day-to-day and escalated inquiries regarding the Order-to-Delivery process and tools.</span></span></span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Support the incoming complex orders, whether manual or electronic to ensure fast, accurate order management in line with world class customer service.</span></span></span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Contact Customers or internal stakeholders to resolve missing order data at the time of entry into SAP for complex orders to enter an executable order.</span></span></span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Assist customers with order progression & supply chain issues.</span></span></span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Proactively work with Finance on credit control to ensure disputes/Invoice queries are actioned and completed.</span></span></span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Proactively use SAP/BW reports to execute SAP housekeeping/daily routines, customer satisfaction and our profitability.</span></span></span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Support Customer order changes (lead time, shipping conditions, quantity, postponements, rejection, cancellation) and interaction with External Sales, Finance and the Supply Chain.</span></span></span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Promote digital tools towards customers using templates (GPC, MyGrundfos, Extranet).</span></span></span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Consolidate shipments when necessary for complex project sales.</span></span></span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Ensure extra documentation when handling export sales.</span></span></span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Record Customer complaints and requests for Customer product returns.</span></span></span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Material master data full view creation / Local product material master data creation.</span></span></span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Analyze statistic data to determine adherence to agreed Service Level Agreements.</span></span></span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Plan, arrange work commitments to ensure service delivery is not comprised. </span></span></span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Overall, they apply broad knowledge across the functional area and have a deep knowledge base and technical/business understanding.</span></span></span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">May handle more complex or escalated order fulfillment tasks related to project sales and customer invoice disputes. May also provide overload support for the Customer Sales Center Representatives. </span></span></span></span></li>
</ul>
<p> </p>
<p><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"><span><b style="font-weight:bold">Other tasks assigned may include:</b></span></span></span></span></p>
<ul type="disc">
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Order-related tasks provided by leadership.</span></span></span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Provide 2nd line support to resolve incoming inquiries.</span></span></span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Manage and coordinate the work allocation & prioritize across the business using relevant tools.</span></span></span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f">Support the management team with strategy deliveries and various sales activities.</span></span></span></span></li>
</ul>
<p><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"> </span></span></span></p>
<p><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"><span><b style="font-weight:bold">Your required skills and experience include:</b></span></span></span></span></p>
<ul type="disc">
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Associate or bachelor’s Degree or equivalent work experience (minimum 3-5 years)</span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Product and Application Knowledge – Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential).</span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">In-depth knowledge of Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer.</span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Knowledge of business structure, products and key market needs to create a good Customer centric experience.</span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">In-depth knowledge of customer service software, databases and SAP CRM/SD/MM.</span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Current with relevant technology and trends and applications</span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Proficiency in MS Office applications.</span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Specialist in project coordination/documentations.</span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Good communication and networking skills together with the ability to build positive and trusting relationships with both Internal and External Stakeholders.</span></span></li>
<li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'">Excellent written and spoken English. </span></span></li>
</ul>
<p><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"> </span></span></span></p>
<p><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"><span><b style="font-weight:bold">What’s in it for you?</b></span></span></span></span></p>
<p><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span><span style="color:#2f2f2f">Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by </span></span><a href="https://www.grundfos.com/about-us/our-purpose-and-values"><span>six core values</span></a><span><span style="color:#2f2f2f">.</span></span></span></span></p>
<p><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"> </span></span></span></p>
<p><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"><span><b style="font-weight:bold">Do you want to learn more?</b></span></span></span></span></p>
<p><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"><span>If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.</span></span></span></span></p>
<p><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"> </span></span></span></p>
<p><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span><span style="color:#2f2f2f">To dig deeper into the Grundfos universe, follow us on </span></span><a href="http://linkedin.com/company/grundfos"><span>LinkedIn</span></a><span><span style="color:#2f2f2f"> or </span></span><a href="http://youtube.com/user/grundfos"><span>Youtube</span></a><span><span style="color:#2f2f2f">, and to get to know some of your future colleagues and why they enjoy working at Grundfos, check out </span></span><a href="https://www.grundfos.com/careers/meet-our-people"><span>Meet our people</span></a></span></span></p>
<p><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"> </span></span></span></p>
<p><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans'"><span style="color:#2f2f2f"><span><b style="font-weight:bold">We look forward to hearing from you.</b></span></span></span></span></p>
source
Latest job vacancies on our jobs recruitment portal.
Visible Jobs