Senior Quality Assurance Agent – Commercial Bank of Qatar

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Job Summary

To manage the blacklist customer in system, manage Civil case and Criminal Case submission to Legal Team and act as UAT tester to collection improvement and enhancement project

Key Accountabilities

• Managing Blacklisted Customer data both on Equation and Prime to ensure most updated data is available in the system to support Bank’s credit decision.
• Received list of Civil and Criminal Case from Collection team to further prepare required documentation prior submission to Legal Team and update accordingly in RCS system.
• Continuous communication with Legal Team regarding update status of each Civil and Criminal Case and ensure proper update available in RCS.
• Managing Recon Agreement with customer that request settlement of loan after Civil and Criminal Case submission and before judgement from Court
• Act as UAT tester for Collection Initiatives related to automation and enhancement.

Job Details

Preferred Candidate

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