Senior Shopper Providers Supervisor

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Job Description Yieldify is on a mission to make use of technology & science to advance the human connection between manufacturers & their prospects. Yieldify is a fast-growing chief in web site personalization with over 1,000 prospects worldwide. Prime shopper manufacturers like Qantas, Adidas, Lacoste, L’Oréal and The North Face depend on Yieldify’s platform and providers to make personalised ecommerce experiences straightforward, scalable and worthwhile. We do that by combining our end-to-end service and proprietary technology with deep {industry} experience to ship important onsite conversion and income influence. In January 2023, Yieldify was acquired by Epsilon (a part of the Publicis Group). The Yieldify platform will now enhance efficiency and advantages over time as it’s built-in with Epsilon’s industry-leading CORE ID. As a part of this new period for Yieldify, we’re rising our groups to deal with our core markets in North America, Europe, Australia and Southeast Asia. Yieldify wants gifted individuals who desire a career-making alternative, are performance-driven, and thrive in a dynamic tradition of openness, collaboration and innovation. We’re in search of a Shopper Providers Supervisor to hitch our superior staff in New York! As a Shopper Providers Supervisor at Yieldify, you will work throughout a key portfolio of manufacturers creating methods and suggestions in your shoppers web sites that obtain core e-commerce targets and aims. You’ll work intently together with your shoppers to know their wants and prioritise methods that drive income, engagement and stickiness. It is a quota carrying function the place your success is predicated on each retaining and increasing current contract values throughout your consumer portfolio. Key obligations embrace: Personal the e-commerce strategy, marketing campaign execution and knowledge insights in your consumer portfolio. Collaborate with UX designers and technical account managers to make sure high quality and timeliness of marketing campaign builds. Reply to consumer requests in a well timed and efficient method Handle the consumer renewal course of from business negotiation to contract finalisation with help of your supervisor, the NA Director of Providers. Determine and handle business execution of enlargement alternatives inside your portfolio. Put together and current month-to-month efficiency critiques for particular person shoppers to report on key efficiency metrics and suggestions for future methods to boost ROI Collaborate with different departments globally, akin to product growth and knowledge analytics, to make sure that e-commerce methods are aligned with the general enterprise strategy. We’re in search of somebody with: 5 years of consumer management expertise throughout e-commerce or Martech. A robust understanding of digital marketing, e-commerce, and marketing technology. Confirmed success managing a portfolio and proof of prioritising consumer requests and relationships. Ambition and drive to develop current consumer contracts by means of companion web site enlargement and product upsells. An analytical thoughts who can dive deep into knowledge, establish patterns and generate insights for the advantage of our prospects. Glorious communication and presentation abilities. You retain folks engaged and have a powerful means to ‘learn the room’ to know what it is best to say or present subsequent to shoppers. Extra Info Epsilon all the time places folks first. All the pieces we do is completed as a staff, with integrity and accountability. We deal with what works and what’s proper, not what’s straightforward and accepted. Whenever you’re one among us, you run with the perfect. You are a part of an organization with industry-leading technology, with the chance to work on tasks for a few of the world’s greatest manufacturers. Our folks have the expertise, instruments and keenness to do epic issues together-for our shoppers, for shoppers and for our community. Nice Individuals Deserve Nice Advantages We all know that we now have a few of the brightest and most gifted workers on the earth, and we consider in rewarding them accordingly. If you happen to work right here, anticipate aggressive compensation, an awesome advantages bundle and infinite alternatives to advance your profession. We provide hybrid working alternatives, with our workplace house positioned within the Iconic Tv Centre, White Metropolis. As a part of our dedication to boost our inclusive and various workforce, Epsilon is dedicated to equal entry to alternative for folks with out regard to race, age, intercourse, incapacity, neurodiversity, sexual orientation, gender identification, being pregnant and maternity, marriage and civil partnership or faith or perception. We’re dedicated to offering affordable changes for candidates in our utility course of. #LI-TF1 REF230371N Firm Description Whenever you’re one among us, you get to run with the perfect. For many years, we have been serving to entrepreneurs from the world’s high manufacturers personalize experiences for hundreds of thousands of individuals with our cutting-edge technology, options and providers. Epsilon’s best-in-class identification provides manufacturers a transparent, privacy-safe view of their prospects, which they will use throughout our suite of digital media, messaging and loyalty options. We course of 400 billion shopper actions every day and maintain many patents of proprietary technology, together with real-time modeling languages and shopper privateness developments. Due to the work of each worker, Epsilon has been constantly acknowledged as industry-leading by Forrester, Adweek and the MRC. Positioned on the core of Publicis Groupe, Epsilon is a worldwide firm with greater than 8,000 workers around the globe. Take a look at a couple of of those assets to study extra about what makes Epsilon so EPIC: Life at Epsilon: https://us/about-us/epic-blog DE&I: https://us/about-us/diversity-equity-inclusion CSR: https://us/about-us/corporate-social-responsibility We have quadrupled our European enterprise within the final three years, been acquired by Publicis Groupe for US$4.4 billion , and signed most of the world’s well-known manufacturers to our rising roster of European shoppers – who you will be working with immediately. We’re disrupting conventional marketing and advertising technology industries, combining the 2 by harnessing our wealth of shopper perception, on-line behaviours and knowledge to ship personalised advertising to greater than 200 million people. Our complete enterprise focusses on giving our shoppers a method to really measure the worth we generate. In an {industry} that’s typically related to false guarantees and ambiguity, we delight ourselves on honesty, transparency and accountability .
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