Service Specialist (Cancun, MX, N.L. 66600)

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Are you obsessed with offering high quality service experiences to prospects whereas selling sustainable options? Do you may have a expertise with delivering high-quality service in a fast-paced surroundings? In that case, we wish to hear from you! Grundfos is searching for a Service Specialist to affix our Service & Options crew. Are you up for the problem?

What’s the job about?

As a Service Specialist at Grundfos, you can be answerable for offering technical and administrative assist for our electromechanical pumping tools, together with its management panel. This can contain each distant and on-site analysis and restore, in addition to technical support by way of e mail, calls or messages. Your technical experience might be a vital a part of your position, as round 60% of the job requires technical expertise. Moreover, you can be answerable for making use of this information to offer efficient after-sales providers within the native/space markets for Grundfos.

You may be answerable for sustaining service packages, troubleshooting methodologies for present merchandise, and guaranteeing that you simply always exhibit an understanding of buyer wants. Though primarily a technical position, round 40% of the Service Specialist position will contain administrative duties. You may be working inside a useful space or unit, collaborating carefully with different members of the crew. Total, this position might be key to making sure that we proceed to ship revolutionary providers and options to our prospects.

This place stories on to the Service Supervisor and can function day by day out of the Cancún, MX facility. Certified candidates should have authorization to work in Mexico with out assist.

Your principal tasks:

<ul>
<li>Present technical experience for after-sales service, troubleshooting pumps and pumping methods, and providing sensible options and help to prospects and enterprise companions.</li>
<li>Keep and make sure the accuracy of service-related literature.</li>
<li>Present product coaching and technical support to prospects and colleagues, each for brand spanking new and present merchandise and their functions.</li>
<li>Collaborate with product introduction and high quality groups to make sure that service-related suggestions is integrated into new product designs and high quality initiatives.</li>
<li>Analyze failure knowledge and report findings to assist corrective motion actions.</li>
<li>Develop service-related procedures and work directions to streamline service processes, guaranteeing consistency throughout the worldwide service community.</li>
</ul>

Your background:

<ul>
<li>Knowledgeable diploma in Engineering associated to Mechanical, Electrical, Electronics, Industrial Techniques, Mechatronics or associated area of examine. </li>
<li>Expertise in upkeep of electromechanical tools. Subject expertise is required.</li>
<li>Expertise in pumps isn’t a requirement; candidates with expertise in Overhead Cranes, Elevators, Chillers, Boilers, Industrial Compressors, and so on. can also be thought-about.</li>
<li>Intermediate to superior stage English language expertise.</li>
<li>Expertise in offering technical support, product coaching, and customer service is fascinating.</li>
<li>The candidate ought to be capable of work individually and collaboratively inside a crew.</li>
<li>Good problem-solving expertise and a spotlight to element are important.</li>
</ul>

What’s in it for you?

Whether or not it’s creating management expertise or advancing your experience even additional, we’ll assist you with steady studying and growth alternatives, to assist focus on and steer your long-term Grundfos profession path. You’ll be welcomed from day one into an inclusive, trusting surroundings guided by six core values.

<ul>
<li>Versatile working hours and as much as 3 days’ further paid go away for volunteering of your alternative </li>
<li>Annual bonuses, health insurance, inner well-being consultants and programmes</li>
<li>Entry to the fashionable Grundfos Academy to pursue additional each private {and professional} growth</li>
<li>Numerous, inclusive surroundings with employee-led boards providing colleagues a secure place to attach and share brazenly</li>
</ul>

Do you wish to study extra?

If this job sounds interesting, please ship your resume by clicking “Apply”.

To dig deeper into the Grundfos universe, observe us on <a href="http://linkedin.com/firm/grundfos" type="coloration:#0563c1;text-decoration:underline">LinkedIn</a> or<a href="http://youtube.com/consumer/grundfos" type="coloration:#0563c1;text-decoration:underline"> Youtube</a>, and to get to know a few of your future colleagues and why they love working at Grundfos, try <a href="https://www.grundfos.com/careers/meet-our-people" type="coloration:#0563c1;text-decoration:underline">Meet our folks</a>

We sit up for hearin
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Service Specialist (Cancun, MX, N.L. 66600)

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