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<p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><b><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">Service Technician </span></span></b></span></span></span></p>
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<p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><b><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">What is the job about? </span></span></b></span></span></span></p>
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<p style="margin-bottom:11.0px"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><b> </b><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans', sans-serif"><span style="color:black">The Service Field Technician Is responsible for the execution of the repair and maintenance work as agreed with the customer.</span></span></span></span><span style="font-size:12.0pt"><span><span style="font-family:'Grundfos TheSans', sans-serif">.</span></span></span></span></span></span></p>
<p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">He/she is responsible for customer satisfaction in the assigned market, is technical accountable and works -independently or together with ASP to address customer requests in an efficient and professional manner<span style="color:#4472c4">. </span></span></span> </span></span></span></p>
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<p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><b><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">Your main responsibilities: </span></span></b></span></span></span></p>
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<ul style="margin-bottom:11.0px">
<li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><b> </b><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">Makes a risk assessment for every task;</span></span></span></span></span></li>
<li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">Reports matters related to Safety, Health and Environment;</span></span></span></span></span></li>
<li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">Disassembles, inspects, trouble-shoots, repair and replace parts, reassemble pumps, pump systems and accessories in a field service;</span></span></span></span></span></li>
<li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">Advises the customer about shortcomings in the total system, which can prevent problems and offers a solution to these problems;</span></span></span></span></span></li>
<li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">Assists his/her manager by identifying and providing solutions for service and warranty matters, depending on the complexity of the issues, special consultation with technical support may be required.</span></span></span></span></span></li>
<li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">Prepares clear and complete service reports and ensures that these are submitted on time (</span></span><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">warranty claims, working hours FAS etc.;)</span></span></span></span></span></li>
<li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">Registers the identified product quality issues in the systems;</span></span></span></span></span></li>
<li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">Assists in project execution – installation support, commissioning etc;</span></span></span></span></span></li>
<li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">Executes the agreed maintenance services and SLA for service agreements;</span></span></span></span></span></li>
<li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">Provides feedback of relevant information to the respective stakeholders (sales and service sales PUs, operations etc. including identified leads.</span></span></span></span></span></li>
<li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">Prepares inputs for quoting out-of-warranty repairs;</span></span></span></span></span></li>
<li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">Collects installed base information</span></span><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">;</span></span></span></span></span></li>
<li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">Continues learning and development to build up hands-on service capability;</span></span></span></span></span></li>
<li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">Masters the use of service tools and equipment;</span></span></span></span></span></li>
<li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">Reports matters related to Safety, Health and Environment;</span></span></span></span></span></li>
<li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">Responsible to drive service van according to Grundfos driving policy & Safety. He must have a professional driving license according to local law. </span></span></span></span></span></li>
</ul>
<p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><b> </b></span></span></span></p>
<p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><b><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">Your Background</span></span></b><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">: </span></span></span></span></span></p>
<p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"> </span></span></span></p>
<ul style="margin-bottom:11.0px">
<li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">Technical education knowledge of electrical/mechanical engineering</span></span></span></span></span></li>
<li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">2 years of work experience in the industry or comparable environment</span></span></span></span></span></li>
<li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">Experience with pump technology</span></span></span></span></span></li>
<li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">SAP experience preferred</span></span></span></span></span></li>
<li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans', sans-serif"><span style="color:black">Ability to participate in work with processes or projects within the service environment</span></span></span></span></span></span></li>
</ul>
<p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><b> </b></span></span></span></p>
<p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><b><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">Do you want to learn more? </span></span></b></span></span></span></p>
<p> </p>
<p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">This position is based in <b><em><u>Cairo-Egypt</u></em></b>. If this sounds appealing to you, please upload your CV/resume and cover letter today via our Careers portal.</span></span></span></span></span></p>
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<p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">If you want to dig deeper into the Grundfos universe, please visit us on LinkedIn or Youtube and to get to know some of your future colleagues and why they appreciate working at Grundfos, check out Meet our people</span></span></span></span></span></p>
<p> </p>
<p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Grundfos TheSans', sans-serif">We look forward to hearing from you.</span></span></span></span></span></p>
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