Specialist – Digital Technician – Al Futtaim Group

Overview of the position:

Electronics Technician is accountable in conducting upkeep examine and repairs for varied forms of TV, AV and different Medium sort of Dwelling home equipment and obtain assigned service goal.

What you’ll do:-

Description of Accountability:

• Attending and resolving the Jobs inside or outdoors Service Centre primarily based on the preassigned territory or resolution taken by the division time to time at highest high quality with Zero repetition. 
• Testing methods for correct functioning, performing repairs, sustaining instruments, ordering provides, and making routine changes to maximise operational effectivity.
• Contact the shopper to have extra readability on the character of defect. Inform the respective Gross sales and Seller crew if the shopper is just not contactable. Well timed replace the progress of the Job to buyer and events. Give correct rationalization concerning the Job in well mannered and respectable method
• Elevate Spare Components request to acceptable crew member with required paperwork. Guarantee steady follow-up to keep away from delay. Escalate to different ranges of reporting hierarchy if the pending above 4 days. Alert on irregular, epidemic nature of failures to the Supervisor and Supervisor. 
• Return the faulty elements to Retailer similar day of restore. Guarantee full documentation for these faulty elements which additional to assert to Provider.
• Finishing the Name inside want interval. Replace the standing in SAP with the abstract of grievance, motion taken instantly and get the invoicing executed by subsequent day. Replace the work standing to all stakeholders akin to Seller, Gross sales crew, and different associates. Elevate the difficulties to involved Supervisor and escalate to different hierarchies of division till the problem is resolved. 
• Adhere strict cost phrases in case of Out guarantee jobs. Comply with up and accumulate the cost from buyer. Escalate pending funds past 10 days to subsequent ranges of Omasco hierarchy.
• Monitor and enhance personal efficiency recorded in SAP akin to Variety of calls acquired, attended, closed, billed, pending and so on. each day. Take it up irregularities if any with respective Supervisor and Supervisor instantly.